Remote 24/7 Incident Manager

ApTask; United States; Híbrido; USD 151 536 000 - 192 864 000; Tempo integral

Resumo da oferta

KeyBank is seeking an Incident Manager to lead the timely restoration of critical services during technology disruptions. You will manage cross-functional investigative teams and drive incident resolution with strong leadership, technical insight, and clear communication to minimize business impact.

The role includes 24/7 on-call responsibilities, potential overnight hours, and a hybrid arrangement with 1–2 days per month onsite.

Qualificações

• 3+ years of experience leading technical projects, incident response efforts, or cross-functional technology initiatives.
• Experience in a 24/7 IT operations or incident management environment preferred.
• Familiarity with enterprise IT infrastructure and application ecosystems.

Responsabilidades

• Lead the identification, assessment, and resolution of critical technology incidents.
• Facilitate and manage incident response calls with diverse stakeholders.
• Escalate issues to senior leadership and provide progress updates.
• Coordinate with vendors and internal teams to drive resolution.
• Conduct post-incident reviews to identify root causes and improvements.
• Participate in production readiness reviews and ensure alignment with incident management protocols.

Conhecimentos

Incident management

Leadership

ITIL

Communication

Cross-functional

Formação académica

Bachelor's degree in IT or related field

Descrição da oferta de emprego

KeyBank is seeking an Incident Manager to lead the timely restoration of critical services during technology disruptions. You will manage cross-functional investigative teams and drive incident resolution with strong leadership, technical insight, and clear communication to minimize business impact.

The role includes 24/7 on-call responsibilities, potential overnight hours, and a hybrid arrangement with 1–2 days per month onsite.