Cloud Incident Manager - Enterprise Resilience (Remote)

Peraton; United States; Remote; USD 86,000 - 138,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Job summary

Peraton seeks a highly motivated Technical Enterprise Incident Manager with strong Cloud Platform and application experience to lead enterprise incident response, service restoration, and reliability initiatives. Remote location with 8am–5pm EST shifts and 24x7 on‑call rotations for incident management.

The role focuses on coordinating across infrastructure, cloud, and application teams, driving runbooks, RCA, and continuous service improvement within ITIL/SRE practices.

Qualifications

• US citizen with ability to obtain Public Trust clearance.
• 5+ years in Cloud Incident Management / SRE / NOC environments.
• Experience leading enterprise Major Incident response in 24x7 operations.
• Experience with AWS and ITSM platforms.
• Strong communication and analytical skills.

Responsibilities

• Lead and coordinate incident bridge calls with cross‑functional teams.
• Drive rapid service restoration with clear timelines and updates.
• Monitor incidents for business impact and risk; escalate as needed.
• Oversee Post‑Incident Reviews and RCA documentation.
• Automate incident detection and response to reduce toil.
• Maintain structured communications during incidents and provide summaries.

Skills

Analytical skills

Troubleshooting

Organizational skills

Written communication

Verbal communication

Education

Bachelor's degree

Tools

Datadog

Cloudcraft

ServiceNow

Job description

Peraton seeks a highly motivated Technical Enterprise Incident Manager with strong Cloud Platform and application experience to lead enterprise incident response, service restoration, and reliability initiatives. Remote location with 8am–5pm EST shifts and 24x7 on‑call rotations for incident management.

The role focuses on coordinating across infrastructure, cloud, and application teams, driving runbooks, RCA, and continuous service improvement within ITIL/SRE practices.