Remote 24/7 Application Monitoring Specialist

Paymentus; Charlotte (NC); Remote; USD 70,000 - 90,000; Full time

Job summary

Paymentus is seeking a Monitoring Analyst to join their team in Charlotte, NC. This full-time, remote position requires monitoring applications, responding to alerts, and collaborating with various teams. Candidates should have a B.Sc Degree in Computer Science or Engineering and at least three years of experience in a NOC or monitoring role. Proficiency with logging tools and effective communication skills are essential. Flexibility to work various shifts is also necessary.

Qualifications

• Three or more years of experience in a NOC or application monitoring role.
• Familiarity with logging and monitoring tools.
• Ability to work the night shift on a regular basis.

Responsibilities

• Respond to alarms and events from applications promptly.
• Identify and create tools to enhance monitoring infrastructure.
• Conduct proactive health checks for high priority clients.

Skills

Customer service skills

Verbal and written communication

Multitasking

Root cause analysis

Education

B.Sc Degree in Computer Science or Engineering

Tools

Kibana

Grafana

Prometheus

Splunk

Linux command line

Job description

Paymentus is seeking a Monitoring Analyst to join their team in Charlotte, NC. This full-time, remote position requires monitoring applications, responding to alerts, and collaborating with various teams. Candidates should have a B.Sc Degree in Computer Science or Engineering and at least three years of experience in a NOC or monitoring role. Proficiency with logging tools and effective communication skills are essential. Flexibility to work various shifts is also necessary.