Remarketing Support & Salesforce Coordinator

Penske; Reading (Berks County); On-site; USD 42,000 - 54,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is seeking an administrative/customer service professional in Reading, PA. The role supports business leaders with reporting and metrics, processes refunds, and updates Salesforce post-sale cases. It involves customer calls, emails, and keeping teams informed to improve cycle times and customer satisfaction.

The position requires attention to detail, strong communication skills, and the ability to work in a fast-paced environment with occasional travel as needed.

Qualifications

• 1 year of experience in an administrative or customer service role (call center or customer-facing/retail).
• Excellent written and oral communication and interpersonal skills.
• Strong multi-tasking and organizational abilities.
• Ability to work in a fast-paced environment and maintain accuracy.
• Proficient with computers including Microsoft Office and Windows-based programs.
• Regular, predictable, full attendance is an essential function.

Responsibilities

• Fulfill administrative responsibilities, including releases via DocuSign and refunds workflows.
• Handle tasks assigned by leadership and based on business needs.
• Assist with Salesforce reporting to groups like Premier Finance and Penske Fleet Management for visibility and accountability.
• Communicate with internal/external customers, contacts, and vendors.
• Act as back-up when associates are out or cross-trained in other roles.
• View and update Service Coordinator/post-sale cases and related tasks.

Education

High School Diploma or equivalent

Tools

DocuSign

Salesforce

Microsoft Office

Windows OS

Job description

Penske Truck Leasing Co., L.P. is seeking an administrative/customer service professional in Reading, PA. The role supports business leaders with reporting and metrics, processes refunds, and updates Salesforce post-sale cases. It involves customer calls, emails, and keeping teams informed to improve cycle times and customer satisfaction.

The position requires attention to detail, strong communication skills, and the ability to work in a fast-paced environment with occasional travel as needed.