Remarketing Support Coordinator

Penske Truck Leasing; Bern Township (Berks County); On-site; USD 36,000 - 48,000; Full time

Job summary

Penske Truck Leasing/Transportation Solutions seeks an organized administrative professional to support multiple teams and leadership with reporting, refunds, and workflow tasks. You will manage Salesforce records, improve visibility, and help streamline the sales process to boost customer satisfaction.

Ideal candidates have at least 1 year in admin or customer service, strong communication, and the stamina to work in a fast-paced environment.

Qualifications

• Minimum 1 year of administrative or customer service experience in a call center or retail environment.
• Strong written and oral communication and interpersonal skills.
• Excellent multi-tasking and organizational abilities.
• Proficiency with computers including Microsoft Windows programs.

Responsibilities

• Fulfill administrative tasks such as releases via DocuSign and refund workflows.
• Assist leadership with tasks and reporting for visibility and accountability.
• Support Salesforce reporting for groups like Premier Finance and Penske Fleet Management.
• Communicate with internal/external customers, contacts, and vendors.
• Back-up for associates when needed to cover workload and absences.
• View/update cases including post-sale cases and service coordination.

Skills

MS Office

Customer Service

Communication

Education

High school diploma

Tools

Salesforce

Job description

Position Summary:

The role will manage a variety of responsibilities, including assigned tasks, communication between teams and departments, and supporting business leaders with reporting and metrics. They will assist with processing refunds, ensuring quick turnaround times, which will improve customer satisfaction. They will be responsible for viewing and updating various salesforce records including post sale cases, improving communication and visibility to the team. They will provide a direct impact on customer experience and improved cycle times throughout the sales process through not only their own work but by alleviating tasks from others throughout the department, allowing them to focus on customer experience and interactions. The administrators may also be responsible for customer calls, emails, and overall communication when associates are out of office or work volume.

Responsibilities:

• Fulfill administrative responsibilities, i.e. general releases via DocuSign, refund workflows, customer follow-ups, etc.


• Handle various assigned tasks established by leadership and based on business need.


• Assist with salesforce reporting to different groups, such as Premier Finance and Penske Fleet Management, allowing visibility and accountability for actionable items.


• Communicate between internal and external customers, contacts, and vendors.


• Act as a back-up when associates are out of office or work volumes requires cross training with other roles.


• View and update cases, including Service Coordinator/post-sale cases.


• Other projects/tasks as assigned.

Qualifications:

• At least 1 year of experience in an administrative or customer service role either in a Call Center environment or in a customer facing / retail environment is required.


• High school diploma or equivalent required.


• Excellent written and oral communication and interpersonal skills required.


• Strong multi-tasking and organizational skills required.


• Ability to work in a fast-paced environment and remain accurate required.


• Proficiency with computers including Microsoft and Windows based programs.


• Regular, predictable, full attendance is an essential function of the job.


• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Sales/Customer Service

Job Family: Marketing & Communications

Address: ATTN: VCL REMARKETING 2561 Bernville Rd

Primary Location: US-PA-Reading

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2612934