Field Service Engineer (North FL, Southwest GA, Southeast AL)

GE HealthCare; Huntsville (AL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

GE HealthCare is seeking a Field Engineer to provide region-based support for a single modality, enabling Precision Care and world-class customer service. This role operates at the intersection of serviceability, profitability, and customer experience and requires onsite work at customer locations with travel across North Florida, Southwest Georgia, and Southeast Alabama.

This position emphasizes collaboration with experienced engineers, effective communication with customers, and strong

Qualifications

• Associate's or Bachelor's degree in Electrical, Biomedical, Mechanical Engineering or related field; OR equivalent military education; OR GEHC internship or externship; OR HS diploma with 4+ years experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• Must comply with GEHC background checks and immunization requirements, and pass drug tests.
• Must have and maintain a valid Driver's License.
• Willingness to be available after hours or on-call, including weekends.

Responsibilities

• Learn to complete on-time and accurate Preventive Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate with teammates and customers to ensure resolution and follow-up for satisfaction.
• Partner with the customer and recommend value-added services that improve business efficiency.
• Maintain customer service logs and internal service records, order parts, and manage cycle times.

Skills

Web apps

Microsoft Office

Customer communication

Education

Electrical/Biomedical/Mechanical engineering degree or equivalent military education

High School Diploma/GED and 4+ years servicing electronic equipment

Tools

OEC Surgery C-Arms

Job description

Job Description Summary

Enable Precision Care World-Class Customer Service by providing GEHC Surgery region-based support for a single modality to GE HealthCare Field Engineers. This is a technical role that operates at the intersection of serviceability, profitability and the customer experience. For this role the “full package world-class Field Engineer” is desired – great customer skills, great teammate, sound technical background and solid administrative practices.

Job Description Summary

Enable Precision Care World-Class Customer Service by providing GEHC Surgery region-based support for a single modality to GE HealthCare Field Engineers. This is a technical role that operates at the intersection of serviceability, profitability and the customer experience. For this role the “full package world-class Field Engineer” is desired – great customer skills, great teammate, sound technical background and solid administrative practices.
This role requires onsite work at customer locations, with occasional work from a home office. Candidates must be able to travel throughout the assigned service territory, which includes North Florida, Southwest Georgia, and Southeast Alabama.

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
• Must have and maintain a valid Driver's License.
• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Preferred Qualifications

• Technical capabilities in (OEC Surgery C-Arms).

Special Physical Requirements

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes