Move Coordinator

aarelocation; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401k

Health/Dental insurance

Paid time off

Job summary

aarelocation in Charlotte, North Carolina is seeking a Move Coordinator. In this in-office role, you will manage customer communications and scheduling for relocations, ensuring all paperwork is accurate and procedures are followed to exceed customer expectations.

The ideal candidate will demonstrate strong multitasking, communication skills, and attention to detail while coordinating services and supporting sales staff. Join us for a rewarding experience with benefits including 401k and health/dental insurance.

Qualifications

• Experience in managing customer schedules and appointments.
• Strong attention to detail in paperwork and procedures.
• Ability to communicate effectively with multiple stakeholders.

Responsibilities

• Coordinate customer moves and manage scheduling.
• Maintain job folders and ensure all paperwork is accurate.
• Communicate with all parties involved in the moving process.

Skills

Customer communication

Data entry

Scheduling

Problem-solving

Multitasking

Tools

Mover's Suite

Quotes To Go System

Unigroup system

Job description

Company Overview

All Americanis anaward winningservice provider of both domestic and international household and commercial relocation services. We have facilities in Raleigh andCharlotte, North Carolina.

Our global network specializes in providingresidential moving services,employee relocations,industrial and office relocations,office furnishing and furniture installation,storage, warehousing, asset management and specialized transportation servicesto our valued customers“Whatever It Takes.”

Our success is built around a simple approach: we strive to employ the industry’s best people, equip them with the latest technology and tools, and empower them to build life-long customer relationships through our unrelenting dedication to client satisfaction.

Job Summary

As a move coordinator you will be responsible for working with customers and other staff members to efficiently define, schedule and coordinate customers’ moves. Ultimately responsible with the overall account/move management to make sure that All American Relocation is doing what is expected by our paying customer either an individual or a company to make sure we are exceeding their expectations.

In office only position.

Responsibilities & Duties

The list is not all-inclusive, and additional duties may be assigned.

• Talks with customers and schedule appointments for multiple sales people. Manage calendars and data entry into multiple systems (Mover's Suite/Quotes To Go System)
• Maintains job folders, which includes preparing estimates, reviewing paperwork for to ensure proper procedures have been followed and there are no errors, and making sure all necessary paperwork has been received from the customer.
• Serves as a liaison between All American Relocation and the relocating customer and their company (if applicable) to ensure a constant line of communication is open during the move process to provide the highest level of quality to the relocating customer.
• Promptly notifies management of any problems so they can be resolved quickly.
• Support and assist sales staff as needed.
• Orders and schedules third party services needed from the proper vendors.
• Registers interstate orders into the Unigroup system and local orders into Mover's Suiteto make sure that operations has all needed dates and information to provide the moving services on scheduled dates.
• Communicates with all parties involved (origin agents, hauling agents, destination agents, third party companies) in the move process to make sure they are prepared to do their part at the appropriate time in the process.
• Answers and transfers incoming calls. Greet clients in the office in a professional manner. Provides customers/callers with office-related information (address of locations, phone numbers, web address, etc.)
• Able to establish priorities, work independently, and proceed to objectives without supervision. Able to handle and resolve recurring problems

All American offers 401k, Health/Dental insurance, and Paid time off.