Relocation Customer Engagement Specialist

The Suddath Companies; Jacksonville, Northern (FL, KY); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k) match

Weekly pay

Biweekly pay

PTO

Holidays

Tuition reimbursement

Job summary

The Suddath Companies in Jacksonville, FL is seeking a Customer Engagement Representative to drive customer interaction and satisfaction across the relocation journey. You will proactively reach out to customers, gather feedback, and support administrative processes with accuracy.

Ideal candidates have strong communication, time management, and organizational skills, with a customer-focused mindset and the ability to manage high volumes of tasks in a fast-paced environment.

Qualifications

• High School Diploma or GED required; 3-5 years related experience.
• Bachelor’s or Associate degree in accounting preferred.
• Prior experience in Accounts Payable preferred.

Responsibilities

• Initiate outbound contact with customers to encourage completion of engagement surveys and gather actionable insights.
• Build rapport and foster trust with customers through consistent, professional communication.
• Manage a high volume of tasks, emails, and customer interactions with precision and efficiency.
• Support relocation-related administrative processes with accuracy and attention to detail.
• Ensure all customer data is accurately entered and maintained in internal systems.
• Collaborate with the customer service team to enhance the overall customer experience.
• Demonstrate flexibility by working overtime when needed to meet customer needs.

Skills

Communication skills

Time management

Organizational skills

Problem solving

Self-driven

Independent work

Education

High School Diploma or GED

Bachelor’s/Associate in Accounting

3-5 years related experience

Tools

Move management software

Accounting software

HRIS

Microsoft Office Suite

Job description

The Suddath Companies in Jacksonville, FL is seeking a Customer Engagement Representative to drive customer interaction and satisfaction across the relocation journey. You will proactively reach out to customers, gather feedback, and support administrative processes with accuracy.

Ideal candidates have strong communication, time management, and organizational skills, with a customer-focused mindset and the ability to manage high volumes of tasks in a fast-paced environment.