Customer Engagement & Insights Specialist

Suddath; Jacksonville (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) plan with company matching

Weekly pay for hourly employees

Paid time off

Tuition reimbursement

Job summary

Suddath is seeking a Customer Engagement Representative in Jacksonville, FL to drive customer interaction and satisfaction throughout the relocation journey. The role requires initiative, strategic communication, and the ability to influence customer behavior through meaningful engagement.

You will proactively reach out to customers, gather feedback, and support administrative relocation processes. Strong communication, time management, and problem-solving skills are essential in a fast-paced

Qualifications

• High School Diploma or GED required; 3–5 years related experience and/or training; or equivalent combination of education and experience.
• Bachelor’s degree or Associate's degree in accounting preferred.
• Prior experience in Accounts Payable required.

Responsibilities

• Initiate outbound contact with customers to encourage completion of engagement surveys and gather actionable insights.
• Build rapport and foster trust with customers through consistent, professional communication.
• Manage a high volume of tasks, emails, and customer interactions with precision and efficiency.
• Support relocation-related administrative processes with accuracy and attention to detail.
• Ensure all customer data is accurately entered and maintained in internal systems.
• Prioritize tasks to meet deadlines and maximize customer touchpoints.
• Collaborate with the customer service team to enhance the overall customer experience.
• Demonstrate flexibility by working overtime when needed to meet customer needs.

Skills

Communication skills

Time management

Interpret customer needs

Problem solving

Ownership

Independent work

Team player

Education

High School Diploma or GED

Bachelor’s or Associate degree in accounting preferred

Accounts Payable experience

Tools

Move management

HRIS

Timekeeping software

Microsoft Office

Job description

Suddath is seeking a Customer Engagement Representative in Jacksonville, FL to drive customer interaction and satisfaction throughout the relocation journey. The role requires initiative, strategic communication, and the ability to influence customer behavior through meaningful engagement.

You will proactively reach out to customers, gather feedback, and support administrative relocation processes. Strong communication, time management, and problem-solving skills are essential in a fast-paced