Customer Experience & Engagement Specialist

Suddath Company; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) plan with company matching

Weekly pay

PTO and company holidays

Tuition reimbursement

Job summary

The Suddath Companies is seeking a Customer Engagement Representative to drive customer interaction and satisfaction by proactively reaching out to customers, gathering feedback, and supporting their relocation journey.

This role requires initiative, strategic communication, and the ability to influence customer behavior through meaningful engagement. You will manage a high volume of tasks, coordinate with teams, and ensure data accuracy in internal systems.

Qualifications

• High School Diploma or GED; 3-5 years related experience or training.
• Bachelor’s or Associate degree in accounting preferred; prior Accounts Payable experience.
• Strong written and verbal communication skills.

Responsibilities

• Initiate outbound contact with customers to encourage completion of engagement surveys.
• Build rapport and foster trust with customers through professional communication.
• Manage a high volume of tasks, emails, and customer interactions with precision.
• Support relocation-related administrative processes with accuracy.
• Ensure customer data is entered and maintained in internal systems.
• Collaborate with the customer service team to enhance the overall customer experience.
• Demonstrate flexibility by working overtime when needed to meet customer needs.

Skills

Exceptional communication

Time management

Interpreting customer needs

Creative problem-solving

Self-driven with urgency

Independent worker

Interpersonal skills

Education

High School Diploma or GED

Accounting degree preferred

Tools

Microsoft Office Suite

Move management software

Accounting/Billing software

HRIS systems

Job description

The Suddath Companies is seeking a Customer Engagement Representative to drive customer interaction and satisfaction by proactively reaching out to customers, gathering feedback, and supporting their relocation journey.

This role requires initiative, strategic communication, and the ability to influence customer behavior through meaningful engagement. You will manage a high volume of tasks, coordinate with teams, and ensure data accuracy in internal systems.