Relocation Customer Engagement Specialist

The Suddath Companies; Jacksonville (FL); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with company match

Weekly pay for hourly employees

Biweekly pay for salaried employees

PTO and paid holidays

Tuition reimbursement

Job summary

The Suddath Companies is seeking a Customer Engagement Representative to drive customer interaction by proactively reaching out, gathering feedback, and supporting relocation journeys. The role requires initiative, strategic communication, and the ability to influence customer behavior through meaningful engagement.

Responsibilities include outbound outreach, building rapport, data accuracy, and collaboration with the service team to optimize the overall customer experience.

Qualifications

• High School Diploma or GED required; three to five years related experience and/or training; or equivalent combination of education and experience.
• Bachelor’s degree or Associate's degree in accounting preferred.
• Prior experience in Accounts Payable required.

Responsibilities

• Initiate outbound contact with customers to encourage completion of engagement surveys and gather actionable insights.
• Build rapport and foster trust with customers through consistent, professional communication.
• Manage a high volume of tasks, emails, and customer interactions with precision and efficiency.
• Support relocation-related administrative processes with accuracy and attention to detail.
• Ensure all customer data is accurately entered and maintained in internal systems.
• Prioritize tasks to meet deadlines and maximize customer touchpoints.
• Collaborate with the customer service team to enhance the overall customer experience.
• Demonstrate flexibility by working overtime when needed to meet customer needs.

Skills

Exceptional communication

Time management

Interpersonal skills

Creative problem-solving

Self-driven

Independent work

Team collaboration

Education

High School Diploma or GED

Bachelor’s or Associate degree in accounting preferred

Tools

Microsoft Office Suite

Move management software

Accounting software

HRIS systems

Job description

The Suddath Companies is seeking a Customer Engagement Representative to drive customer interaction by proactively reaching out, gathering feedback, and supporting relocation journeys. The role requires initiative, strategic communication, and the ability to influence customer behavior through meaningful engagement.

Responsibilities include outbound outreach, building rapport, data accuracy, and collaboration with the service team to optimize the overall customer experience.