Relief Teller/CSR - Multi-Location Banking Pro

First Financial Bank NA; Bloomington (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

First Financial Bank is seeking a Relief Teller/Customer Service Representative to support multiple banking centers in Bloomington, IL. The role emphasizes delivering exceptional service across locations, processing transactions accurately, and helping clients with accounts and lending products.

The CSR will balance cash, promote products, and refer clients to specialists while maintaining compliance and safeguarding client information.

Qualifications

• High school diploma or equivalent.
• Teller experience preferred (6+ months).
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to travel between banking centers as needed.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Responsibilities

• Provide Support Across Locations: Work at multiple banking centers, assisting teams where needed and adapting to various environments and challenges.
• Deliver Exceptional Service: Process transactions efficiently while maintaining a positive and proactive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like CDs and Money Market Accounts.
• Generate Leads: Identify client needs and refer them to appropriate banking professionals.
• Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Handle client concerns with professionalism and find effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Be part of a respectful, supportive team that values accountability and innovation.

Skills

Customer service

Active listening

Clear communication

Compliance

Fraud detection

Product referrals

Cash handling

Cash drawer balancing

Computers and data entry

Multi-line phone systems

Basic math

Education

High school diploma or equivalent

Tools

Computers

Data entry

Multi-line phone systems

Job description

First Financial Bank is seeking a Relief Teller/Customer Service Representative to support multiple banking centers in Bloomington, IL. The role emphasizes delivering exceptional service across locations, processing transactions accurately, and helping clients with accounts and lending products.

The CSR will balance cash, promote products, and refer clients to specialists while maintaining compliance and safeguarding client information.