Bank Teller & CSR: Build Relationships, Drive Growth

First Financial Bankshares; Robinson (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Employer-paid life and disability

401(k) match

ESOP

Paid time off (11 bank holidays)

Tuition assistance

Job summary

First Financial Bank is seeking a motivated Teller/Customer Service Representative for its Robinson, IL location. The role is on-site, full-time, and hourly non-exempt.

You will build relationships with clients, process transactions, and help customers explore CDs and Money Market Accounts while ensuring accuracy and compliance. The position emphasizes strong customer service, cash handling, and the ability to balance a cash drawer.

Qualifications

• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Teller experience preferred (6+ months).
• Strong customer service skills, including active listening and clear communication.
• Ability to accurately balance a cash drawer.

Responsibilities

• Build Relationships: Get to know clients, understand their needs, and provide personalized service.
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate CDs and Money Market Accounts.
• Generate Leads: Identify client needs and refer them to the appropriate banking professionals.
• Ensure Accuracy: Conduct cash and check transactions with integrity and precision at the teller line.
• Educate & Protect: Explain security measures, banking procedures, and product benefits.
• Solve Problems: Handle client concerns with professionalism and find effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Be part of a respectful, supportive team.

Skills

Customer service

Cash handling

Active listening

Clear communication

Balance cash drawer

Computers

Multi-line phone

Education

High School diploma or equivalent

Job description

First Financial Bank is seeking a motivated Teller/Customer Service Representative for its Robinson, IL location. The role is on-site, full-time, and hourly non-exempt.

You will build relationships with clients, process transactions, and help customers explore CDs and Money Market Accounts while ensuring accuracy and compliance. The position emphasizes strong customer service, cash handling, and the ability to balance a cash drawer.