Relief Store Manager: Growth Path + Retention Bonus

Securespace-Management; Richmond (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

5 days workweek schedule

Monthly bonus opportunity

Paid Time Off + holidays

401(k) with match

Medical, Dental, Vision benefits

50% Off 10x15 Self Storage Unit

Job summary

SecureSpace Management LLC is seeking a Relief Store Manager to drive unit rentals, warranties, and moving-supplies sales while delivering outstanding customer service across a dynamic store network. You will guide new customers through the rental process and confirm moving dates, ensuring smooth transactions and strong client satisfaction.

The role requires leadership, strong English communication, and the ability to manage past-due tenants, inspections, and light maintenance.

Qualifications

• Minimum two years of experience in storage, retail, or hospitality.
• Strong use of the English language in verbal and written communication.
• Proven leadership skills.
• Skilled in communication and team motivation, with a strong ability to listen and build meaningful relationships, enhancing trust and team spirit.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Identifies potential maintenance, safety, and fire issues.
• Operates roll-up doors for storage units.
• Skilled in resolving conflicts and quickly addressing and resolving issues.
• Must have reliable transportation.

Responsibilities

• Exceeds sales goals by promoting unit rentals, warranties, and moving supplies while securing positive reviews.
• Guides and assists new customers throughout the rental process to ensure smooth transactions. Provide exceptional customer service to existing clients, going above and beyond to meet their needs.
• Personally, reaches out to potential clients to confirm their moving dates and secure their storage units.
• Proactively manages past-due tenants and efficiently handle the necessary paperwork for lien and auction processes.
• Conducts daily property inspections to ensure security, cleanliness, and proper upkeep, including checking locks, cleaning units, restocking supplies, and performing light maintenance tasks.
• Communicates results, updates, and recommendations clearly and effectively to the Area Manager and the Leadership Team.
• Be willing to travel occasionally to nearby locations for scheduled shifts and show flexibility for weekend and holiday work.
• Be available for on-call emergency backup to address night and weekend security concerns and provide coverage across the district as needed.
• This is not an exhaustive list of duties and responsibilities; additional tasks may be assigned as necessary.

Skills

Leadership

Customer service

Communication

Team motivation

Reliable transportation

Tools

Microsoft Word

Microsoft Excel

Job description

SecureSpace Management LLC is seeking a Relief Store Manager to drive unit rentals, warranties, and moving-supplies sales while delivering outstanding customer service across a dynamic store network. You will guide new customers through the rental process and confirm moving dates, ensuring smooth transactions and strong client satisfaction.

The role requires leadership, strong English communication, and the ability to manage past-due tenants, inspections, and light maintenance.