Relief Store Manager: Lead, Grow & Drive Storage Rentals

SecureSpace Management; Richmond (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Monthly bonus

PTO

401(k) with match

Medical/Dental/Vision

Storage unit discount

Job summary

SecureSpace Management LLC is seeking a Relief Store Manager to lead and grow our self-storage locations across the U.S. The role emphasizes customer service excellence, sales growth, and operational efficiency.

You will guide new customers through rentals, manage delinquent accounts, and coordinate with Area Managers for security and daily operations. The ideal candidate has at least two years in storage/retail/hospitality, strong English communication, and proven leadership.

Qualifications

• Minimum two years of experience in storage, retail, or hospitality.
• Strong use of the English language in verbal and written communication.
• Proven leadership and team motivation skills.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Identifies potential maintenance, safety, and fire issues.

Responsibilities

• Exceeds sales goals by promoting unit rentals, warranties, and moving supplies while securing positive reviews.
• Guides and assists new customers throughout the rental process to ensure smooth transactions. Provide exceptional customer service to existing clients, going above and beyond to meet their needs.
• Personally, reaches out to potential clients to confirm their moving dates and secure their storage units.
• Proactively manages past-due tenants and efficiently handle the necessary paperwork for lien and auction processes.
• Conducts daily property inspections to ensure security, cleanliness, and proper upkeep, including checking locks, cleaning units, restocking supplies, and performing light maintenance tasks.
• Communicates results, updates, and recommendations clearly and effectively to the Area Manager and the Leadership Team.
• Be willing to travel occasionally to nearby locations for scheduled shifts and show flexibility for weekend and holiday work.
• Be available for on-call emergency backup to address night and weekend security concerns and provide coverage across the district as needed.
• This is not an exhaustive list of duties and responsibilities; additional tasks may be assigned as necessary.

Skills

Leadership

Customer service

Communication

Team motivation

Reliability

English proficiency

Tools

Microsoft Word

Excel

Job description

SecureSpace Management LLC is seeking a Relief Store Manager to lead and grow our self-storage locations across the U.S. The role emphasizes customer service excellence, sales growth, and operational efficiency.

You will guide new customers through rentals, manage delinquent accounts, and coordinate with Area Managers for security and daily operations. The ideal candidate has at least two years in storage/retail/hospitality, strong English communication, and proven leadership.