Relief Store Manager: Fast-Growth Self-Storage Leader

Securespace Self Storage; Richmond (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Work-life balance

Career growth opportunities

Monthly bonus opportunity

Paid time off

401(k) with matching

Medical, Dental, and Vision benefits

Discount on storage units

Job summary

SecureSpace Self Storage is seeking a Relief Store Manager to lead store-level sales, customer service, and operations across multiple locations in the Richmond area. You will drive unit rentals, warranties, and moving-supplies sales while maintaining high customer satisfaction.

This role requires at least two years in storage, retail, or hospitality, plus strong leadership and communication skills. Occasional travel, on-call coverage, and a $1,500 retention bonus are part of the package.

Qualifications

• Minimum two years of experience in storage, retail, or hospitality.
• Strong use of the English language in verbal and written communication.
• Proven leadership skills.
• Skilled in communication and team motivation, with a strong ability to listen and build meaningful relationships.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Identifies potential maintenance, safety, and fire issues.
• Operates roll-up doors for storage units.
• Skilled in resolving conflicts and quickly addressing and resolving issues.
• Must have reliable transportation.

Responsibilities

• Exceeds sales goals by promoting unit rentals, warranties, and moving supplies while securing positive reviews.
• Guides and assists new customers throughout the rental process to ensure smooth transactions and exceptional service.
• Personally reaches out to potential clients to confirm moving dates and secure storage units.
• Proactively manages past-due tenants and handles lien and auction paperwork.
• Conducts daily property inspections to ensure security, cleanliness, and upkeep.
• Communicates results and recommendations clearly to the Area Manager and Leadership Team.
• Be willing to travel occasionally to nearby locations for scheduled shifts and show flexibility for weekend and holiday work.
• Be available for on-call emergency backup to address night and weekend security concerns.

Skills

Leadership

Customer service

Communication skills

Team motivation

English language

Reliable transportation

Tools

Microsoft Word

Excel

Job description

SecureSpace Self Storage is seeking a Relief Store Manager to lead store-level sales, customer service, and operations across multiple locations in the Richmond area. You will drive unit rentals, warranties, and moving-supplies sales while maintaining high customer satisfaction.

This role requires at least two years in storage, retail, or hospitality, plus strong leadership and communication skills. Occasional travel, on-call coverage, and a $1,500 retention bonus are part of the package.