Relief Host

Dallas Retirement Village; Dallas (OR); On-site; USD 46,618,000 - 48,712,000; Full time

Job summary

Dallas Retirement Village in Dallas, OR is seeking an AL Relief Host / Server in the Dining Services department. The role blends full-server duties with occasional Shift Lead responsibilities to support daily dining room operations and ensure residents and guests receive courteous, prompt, and professional dining experiences.

Candidates should be reliable, able to stand for long periods, and communicate clearly with residents, colleagues, and kitchen staff.

Qualifications

• High school diploma or equivalent preferred.
• Previous server, hospitality, senior living, or customer service experience preferred.
• Prior leadership or supervisory experience preferred but not required.
• Ability to work independently and as part of a team.
• Strong communication, organization, and customer service skills.
• Ability to stand, walk, bend, lift, and carry items necessary to perform job duties.

Responsibilities

• Provide full-service dining during meal periods, greeting residents and guests, taking orders, and coordinating with kitchen staff.
• Set, clear, sanitize, and reset dining room tables according to standards.
• Prepare and stock service stations, condiments, beverages, and accompaniments before service.
• Maintain a clean, organized, and welcoming dining environment.
• Complete assigned side work, dishwashing, and cleaning duties.
• Follow all food safety, sanitation, infection control, and universal precautions.

Skills

Communication

Customer service

Teamwork

Leadership

Hospitality

Education

High school diploma or equivalent

Job description

Job Details

Level: Experienced Job Location: Dallas Retirement Village - Dallas, OR 97338 Position Type: Full-Time Salary Range: $16.25 - $17.00 Hourly Job Shift: Any Job Category: Hospitality - Hotel Dallas Retirement Village

Job Description

Position

AL Relief Host / Server

Department

Dining Services

Reports To

Dining Room Manager

FLSA Status

Non-Exempt

Position Summary

The Relief Host /Server is responsible for providing courteous, prompt, and professional dining service to residents and guests while supporting daily dining room operations. This flexible role serves as a Dining Server during regular shifts and assumes Shift Lead responsibilities when assigned. This position helps ensure excellent customer service, smooth meal service, staff support, and compliance with food safety and sanitation standards in the Assisted Living dining environment. This role requires strong communication, leadership, teamwork, and problem-solving skills.

Essential Duties and Responsibilities

Dining Server Responsibilities

When scheduled as a server, the employee will:

• Provide full-service dining during meal periods, including greeting residents and guests, offering beverages, taking menu orders, communicating with kitchen staff, delivering meals, and responding promptly to resident needs.
• Set, clear, sanitize, and reset dining room tables according to department standards.
• Prepare and stock service stations, condiments, beverages, and accompaniments before meal service.
• Maintain a clean, organized, and welcoming dining environment.
• Complete assigned side work, dishwashing, and cleaning duties.
• Properly handle, label, date, and store food items.
• Accurately document food and equipment temperatures as required.
• Follow all food safety, sanitation, infection control, and universal precaution procedures.
• Maintain professional appearance and comply with dress code requirements.
• Attend required training sessions and department meetings.
• Perform additional duties as assigned.

Shift Lead Responsibilities

When assigned as Shift Lead, the employee will:

• Serve as the primary point of contact for dining room operations during the assigned shift.
• Assist with opening and closing dining room procedures.
• Coordinate server assignments and ensure adequate dining room coverage.
• Monitor service flow and provide direction to dining staff to ensure timely and efficient meal service.
• Support and mentor new employees, providing coaching and guidance regarding service standards and departmental procedures.
• Assist in resolving resident, guest, and staff concerns in a professional manner and refer issues to management when necessary.
• Ensure dining rooms, service stations, and work areas meet cleanliness and safety standards throughout the shift.
• Verify completion of side work, cleaning tasks, and shift responsibilities.
• Communicate operational needs, staffing concerns, resident requests, and service issues to management.
• Assist with training and onboarding of new dining service employees as assigned.
• Promote teamwork, professionalism, and adherence to customer service standards.
• Serve as a role model by demonstrating exceptional hospitality and compliance with all department policies and procedures.
• Assist management with special events, resident functions, and service projects as needed.

Qualifications

• High school diploma or equivalent preferred.
• Previous server, hospitality, senior living, or customer service experience preferred.
• Prior leadership or supervisory experience preferred but not required.
• Ability to work independently and as part of a team.
• Strong communication, organization, and customer service skills.
• Ability to effectively lead and support coworkers while maintaining a positive work environment.
• Ability to stand, walk, bend, lift, and carry items necessary to perform job duties.

Leadership Expectations

The Relief Host / Server is expected to lead by example, support fellow team members, maintain a positive dining atmosphere, and ensure residents receive a high-quality dining experience regardless of whether serving in a lead or standard server capacity.