Relief Ground Operations Supervisor

Pacific Aviation; San Francisco (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Company-Provided Uniform

Parking Discounts

Paid Training

Referral Bonus Program

Job summary

Pacific Aviation is seeking a Relief/Backup Supervisor to lead front-line ground staff, ensure exceptional customer service, and support leadership coverage. You will supervise a team of agents, validate flight actions, and enforce safety procedures, reporting to the Station Manager.

The role requires 6 months in passenger/customer service, team leadership experience, and the ability to pass a background check with Airport ID access.

Qualifications

• 6 months in passenger and customer service experience
• Expert knowledge of company methods, general procedures and airline policies
• Adaptability to the constraints of the operation and to customers
• Efficiently and effectively satisfy customer demands
• Show reflection of actions to be taken when faced with an unexpected event
• Experience leading a team
• Ability to pass background check and hold Airport ID with CBP access approval (Customs Seal)

Responsibilities

• Manage and optimize ground staff allocation
• Verify staff presence and manage schedules
• Oversee the integration of all methods necessary for flight handling
• Act as the commercial representative for the Airlines accounts
• Manage the efficient and on-time set up of staff with all required equipment
• Ensure the surveillance of check-in equipment
• Prepare and assist in team briefings and debriefings
• Ensure a smooth flight turnaround, from flight opening to flight departure
• Verify all flight actions
• Actively deliver on expected Quality Department objectives
• Follow operations procedures, applicable guidelines during and after the flight for which they are responsible
• Inform the Account Manager of any error relative to flight handling
• Work with Account Manager to Inform Airlines of any errors that may prevent a high-quality flight turnaround
• Effectively apply the special circumstances and airline procedures while taking into account final operating handover instructions and service notes.
• Report flight data on the support sheets and necessary documentation for Pacific Aviation and for the Airline
• Be the guarantor during sessions where safety and security rules are enforced
• Monitor and ensure the professional appearance of agents as well as the proper maintenance and storage of equipment
• Assist in flight briefings and debriefings of staff each day
• Tactfully and effectively resolve any team conflicts or exceptions to work standards
• Enforce and oversee compliance with our Safety policy and provide all the necessary tools to respective frontline staff enabling continuous improvement of our Safety performance and our corporate Safety culture
• Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning employee health and safety and/or general aviation Safety

Job description

Pacific Aviation is seeking a Relief/Backup Supervisor to lead front-line ground staff, ensure exceptional customer service, and support leadership coverage. You will supervise a team of agents, validate flight actions, and enforce safety procedures, reporting to the Station Manager.

The role requires 6 months in passenger/customer service, team leadership experience, and the ability to pass a background check with Airport ID access.