Ground Operations Supervisor – Airline Customer Service

Pacific Aviation Corporation; Seattle (WA); On-site; USD 27,552 - 38,572; Full time

Job summary

Pacific Aviation Corporation is seeking a supervisor for China Airlines to lead a team of ground staff and ensure top-tier customer service during all flight operations. You will manage schedules, verify staff presence, and coordinate with account managers to uphold safety and efficiency.

The role requires 6 months of passenger and customer service experience, adaptability, and the ability to work 5 days per week with a shift from 6:30 PM to 2:00 AM. English (and Japanese) skills are preferred.

Qualifications

• 6 months' passenger and customer service experience.
• Ability to speak English and Japanese preferred.
• Willing to work 5 days a week.

Responsibilities

• Manage and optimize ground staff allocation.
• Verify staff presence and manage schedules.
• Oversee the integration of flight handling methods.
• Act as the commercial representative for Airlines accounts.
• Ensure safe and on-time staff setup with required equipment.
• Monitor check-in equipment and safety procedures.
• Lead team briefings and debriefings daily.
• Resolve team conflicts and uphold safety standards.

Skills

Customer service

Leadership

Team supervision

Shift management

Communication

English

Job description

Pacific Aviation Corporation is seeking a supervisor for China Airlines to lead a team of ground staff and ensure top-tier customer service during all flight operations. You will manage schedules, verify staff presence, and coordinate with account managers to uphold safety and efficiency.

The role requires 6 months of passenger and customer service experience, adaptability, and the ability to work 5 days per week with a shift from 6:30 PM to 2:00 AM. English (and Japanese) skills are preferred.