Relief F&B Manager: Guest Experience Leader

Thunder Valley Casino; Whitney (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Thunder Valley Casino Resort is seeking a Relief Assistant Manager to oversee day-to-day operations in food and beverage outlets, providing shift coverage as needed. You will help lead teams, uphold ELITE service standards, and assist in developing menus, pricing, and presentation.

The role requires strong leadership, budgeting awareness, and excellent communication with guests and staff, with flexibility to work weekends and holidays in a fast-paced casino environment.

Qualifications

• Two years of management experience in high-volume, multi-outlet food and beverage operation.
• A high school diploma or equivalent is required; college degree in Hotel and Restaurant Management preferred.
• Must have working experience with computer applications including Microsoft Office, POS systems, timekeeping and scheduling software.
• Ability to coach, mentor, and lead Team Members under a collective bargaining agreement.
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Must be flexible with work hours and be able to work any shift including weekends and holidays. Must be able to accommodate impromptu schedule changes based on business needs.
• Must be at least 21 years of age.
• Must be able to obtain UAIC Tribal Gaming License.

Responsibilities

• Promote ELITE culture and AAA Four Diamond service standards.
• Provide leadership to Food & Beverage team members and model core values.
• Manage operational and administrative responsibilities of a restaurant or beverage outlet.
• Assist with guest recoveries and team member concerns with proper documentation.
• Assist development of product offerings including wine and spirits, food recipes, prices, and presentation.
• Collect data to formulate business plans, budgets, and financial presentations.
• Coach and develop team members to meet goals with a consistent, approachable demeanor.
• Monitor industry developments to maintain exceptional offerings and guest satisfaction.
• Provide timely departmental analysis to senior management to meet objectives.

Skills

Leadership

Team mentoring

Communication

Flexibility

Guest relations

Education

High school diploma or equivalent

Hotel and Restaurant Management degree preferred

Tools

POS systems

Timekeeping software

Scheduling software

Ordering software

Microsoft Office

Job description

Thunder Valley Casino Resort is seeking a Relief Assistant Manager to oversee day-to-day operations in food and beverage outlets, providing shift coverage as needed. You will help lead teams, uphold ELITE service standards, and assist in developing menus, pricing, and presentation.

The role requires strong leadership, budgeting awareness, and excellent communication with guests and staff, with flexibility to work weekends and holidays in a fast-paced casino environment.