Relief Community Manager

CCH - (Christian Church Homes); Walnut Creek (CA); On-site; USD 37,346 - 50,502; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

8% employer contribution for retirement

Competitive wages

Job summary

A community housing organization is seeking a Relief Community Manager in Walnut Creek, CA. This full-time position supports property management across multiple locations, ensuring smooth daily operations during staff absences. Responsibilities include handling resident inquiries, conducting inspections, and managing compliance. The salary range is $27.11 - $36.66 per hour, with a robust benefits package. Ideal candidates will have supervisory experience and effective communication skills.

Qualifications

• A valid driver license and reliable personal vehicle are essential.
• 1 year of supervisory experience is required.
• Knowledge of HUD/Section 8 and related programs is preferred.

Responsibilities

• Act as interim Community Manager during absences.
• Respond to resident inquiries while maintaining high service standards.
• Assist with resident move-ins and move-outs.

Skills

Excellent organizational skills

Strong analytical and problem-solving skills

Strong interpersonal skills

Attention to detail

Time management skills

Education

High School diploma or GED

Real Estate License or Certified Property Manager (CPM)

Tools

Microsoft Office 365

Job description

Our Mission

CCH builds and manages quality, affordable housing in caring communities.

Vision

To transform communities by fostering human dignity, mutual respect, personal independence, and supportive environments.

Our Values

• Sustainability – Maintaining our own organizational health and viability and maintaining sustainable communities for our residents
• Integrity – Striving for reliability and honesty in all that we do and say
• Independence – Empowering people to age in place with dignity

CCH Beliefs

We are more than a home for residents. We are more than a job for employees.

Job Summary

The Relief Community Manager plays a critical support role within the property management team, assisting Community Managers across multiple residential properties as needed. This position is not assigned to a specific property but instead serve as interim Community Manager during absences to ensure smooth daily operations and staff oversight. This position additionally, requires consistent, local travel throughout the Bay area and occasional travel within Northern California.

Key Responsibilities

• Contribute to caring and positive working and living environments for all employees and residents.
• Act as interim Community Manager during absences or emergencies, handling all daily operations and staff supervision.
• Assist on-site Community Manager with resident move-ins and move-outs, including conducting inspections and processing required documentation.
• Complete and submit resident recertifications in accordance with regulatory and company guidelines.
• Generate and review EIV (Enterprise Income Verification) reports, addressing discrepancies and ensuring timely compliance.
• Respond to resident inquiries and concerns, maintaining a high standard of customer service.
• Collaborate with maintenance staff to ensure timely resolution of work orders and property upkeep.
• Collect rent payments and enforce lease terms as necessary.
• Maintain accurate records and files, including resident leases, compliance documentation, and operational reports.
• Develop positive working relationships with residents, service providers, vendors, contributors, colleagues, and volunteers. Respond calmly, fairly, and professionally to resident complaints, clearly documenting discussions, etc.
• Ensure that CCH policies and procedures are implemented to ensure compliance with legal requirements and all administrative agency rules and regulations.
• Manage the resident waiting list to ensure compliance with Fair Housing and section 504 guidelines.
• Prepare for site and other audits (including NSPIRE, MOR, and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).
• Other duties as assigned.

Reporting + Organizational Relationships

This position will report directly to the Director of Property Management and supervises the day-to-day activities and staff of one or more functional areas and performs related work as required.

Compensation & Classification

CCH is committed to paying competitive wages. The salary range for this position is $27.11 - $36.66 in California and $24.04 - $31.79 outside of California. Based on CCH’s compensation philosophy, most new hires are brought in at the minimum of the salary range. CCH has a competitive benefits package with health, dental, vision, and life insurance, 8% of an employer contribution for retirement, and more. This is a full-time, non-exempt position. This position is one at one of CCH’s designated communities.

How To Apply

Please submit a resume and cover letter. Your cover letter should express your interest in working at CCH and your qualifications. We encourage you to list your LinkedIn profile on your application.

Physical Demands

Physical demands include continual sitting, typing, and repetitive computer use for up to 8 hours a day. The position also requires frequent communication with others, including hearing and speaking clearly with individuals and groups, in person and via phone and video calls. These demands are representative of those that must be met to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

CCH is an equal opportunity employer. We strongly encourage applications from women, people of color, bilingual and bicultural individuals, and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition, including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. We encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants With Disabilities

Reasonable accommodation will be made so that qualified applicants who are disabled may participate in the application process. If you are seeking accommodation, please advise in writing at the time you apply.

Qualifications

• High School diploma or GED required.
• 1 year of supervisory experience required.
• Real Estate License, or Certified Property Manager (CPM) plus 1 Year of Property Management Experience preferred.
• Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs preferred.
• Proficient with Microsoft Office 365 platform and ability to quickly learn the organization’s other systems.
• Excellent organizational skills, attention to detail, prioritization, and time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong interpersonal skills, including written and oral communications.
• Ability to serve with integrity, professionalism, and confidentiality.
• Demonstrated ability to work independently with a high level of self-motivation and effective prioritization skills.
• CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.
• Travel is required 20% of the time. A valid driver license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.