Senior Community Manager

CCH; Oakland (CA); On-site; USD 48,000 - 56,000; Full time

Job summary

CCH seeks a Senior Community Manager in Oakland, CA to oversee day-to-day operations of Westlake Christian Terrace East and related properties. This role manages staff, ensures safe, quality housing, and coordinates budgetary controls with the Portfolio Manager.

Onsite 1-bedroom apartment provided; strong focus on Fair Housing compliance, inspections, and resident relations. Requires supervisory experience and HUD/Section 8 knowledge.

Qualifications

• High School diploma or GED required.
• Real Estate License or CPM plus 1 year of Property Management experience preferred.
• Knowledge of HUD/Section 8 and Tax Credits helpful.
• Proficient with Microsoft Office 365 and property management systems.
• Strong organizational, prioritization, and time-management skills.

Responsibilities

• Oversee day-to-day operations of the property(ies).
• Manage staff performance, training, and development.
• Monitor budget and financial records, targeting +/-5% variance.
• Coordinate with HR to recruit staff and ensure compliant occupancy.
• Market units per approved plan and maintain occupancy targets.
• Ensure compliance with Fair Housing and program regulations.
• Prepare for inspections and maintain required documentation.

Skills

Supervisory experience

HUD/Section 8 knowledge

Microsoft Office 365

Organizational skills

Analytical skills

Interpersonal skills

Integrity & confidentiality

Education

High School diploma or GED

Real Estate License or CPM plus 1 year PM experience

Tools

Job description

Job Details

Job Location: Westlake East - Oakland, CA 94611

Salary Range: $34.91 - $41.06 Hourly

Travel Percentage: None

Our Mission

CCH builds quality, affordable housing in caring communities.

Vision

To transform communities by fostering human dignity, mutual respect, personal independence, and supportive environments

Our Values

• Sustainability – Maintaining our own organizational health and viability and maintaining sustainable communities for our residents
• Integrity – Striving for reliability and honesty in all that we do and say
• Independence – Empowering people to age in place with dignity

CCH Beliefs

We are more than a home for residents. We are more than a job for employees.

Job Summary

The Senior Community Manager (SCM) ensures the efficient and safe management of assigned CCH Communities. The SCM is responsible for overseeing staff and property functions to ensure high-quality, safe housing for residents in a fiscally responsible manner. Maintain positive rapport and communication with residents, Board of Directors, Portfolio Manager, support staff, regulatory agencies, and other community constituents.

A 1-bedroom apartment located at Westlake Christian Terrace East, 251-28th Street, Oakland, CA 94611 is provided, as onsite living is a requirement of this role.

Key Responsibilities

• Contribute to caring and positive working and living environments for all employees and residents
• Oversees 150 Units or more and/or oversees 3 Individual Properties
• Manage the day-to-day operations of an assigned property
• Performs standard supervisory functions including team selection, initial and ongoing training and development, managing ongoing performance, and interpersonal matters
• Identify community resources to recruit staff vacancies in collaboration with the HR Department.
• Enforce CCH policies and procedures to ensure compliance with legal requirements and all administrative agency rules and regulations.
• Manage the resident waiting list to ensure compliance with Fair Housing and section 504 guidelines
• Prioritize and assign all work and projects amongst staff; Coordinate service work and monitor preventative maintenance work; Ensure that work schedules are followed.
• Collaborate appropriately with internal and external business partners and vendors to ensure effective implementation of any improvements, repairs, and alike
• Prepare for site and other inspections (including INSPIRE, MOR and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).
• Ensure the successful day-to-day financial management of the property and maintain all necessary financial records and files in good order. Work closely with the Portfolio Manager to develop the site’s annual budget.
• Administer the budget in a way that ensures a clean, safe and well-maintained building and environment for residents and staff, while operating within +/- 5% variance of the approved budget.
• Direct the collection of rent, daily rent deposits, and communication of deposit information to the corporate office. Maintain an average 98% occupancy level or better.
• Market units in accordance with an approved marketing plan which considers all federal, state and local and regulatory requirements.
• Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines.
• Review all delinquent accounts and resident receivables and determine the necessary course of action to collect outstanding balances in consultation with the Portfolio Manager.
• Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance chargebacks to residents.
• Other duties as assigned.

Reporting + Organizational Relationships

This position will report directly to the Portfolio Manager and supervises the day-to-day activities and staff of one or more functional areas and performs related work as required.

Compensation & Classification

CCH is committed to paying competitive wages. The salary range for this position $34.91 - $41.06 in California and $30.60 - $37.08 hourly outside of California. Based on CCH’s compensation philosophy most new hires are brought in at the minimum of the salary range. CCH has a competitive benefits package with health, dental, vision, and life insurance, 8% of an employer contribution for retirement, and more. This is a full-time, non-exempt position. This position is based at Westlake Christian Terrace East, located at 251-28th Street, Oakland, CA 94611.

Physical Demands

Physical demands include continual sitting, typing, and repetitive computer use for up to 8 hours a day. The position also requires frequent communication with others, including hearing and speaking clearly with individuals and groups, in person and via phone and video calls. These demands are representative of those that must be met to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

CCH is an equal opportunity employer. We strongly encourage applications from women, people of color, bilingual and bicultural individuals, and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition, including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. We encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified applicants who are disabled may participate in the application process. If you are seeking accommodation, please advise in writing at the time you apply.

Qualifications

• High School diploma or GED required.
• 1 year of supervisory experience required.
• Real Estate License, or Certified Property Manager (CPM) plus 1 Year of Property Management Experience preferred
• Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs preferred
• Proficient with Microsoft Office 365 platform and ability to quickly learn the organization’s other systems
• Excellent organizational skills, attention to detail, prioritization and time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong interpersonal skills, including written and oral communications.
• Ability to serve with integrity, professionalism, and confidentiality.
• CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.
• While travel may be a part of the job, a driver's license is not required. Employees may use alternative transportation methods comparable in time and cost.