Community Manager

CCH; Kansas City (MO); On-site; USD 73,068,000 - 96,650,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan (8% employer contrib.)

Job summary

CCH is hiring a Community Manager to oversee daily property operations and staff at an on-site Kansas City community. You will ensure high-quality, safe housing for residents while managing finances and compliance.

In this role you will supervise staff, coordinate with the Portfolio Manager, and maintain strong relations with regulatory bodies, vendors, and residents. A real estate license or CPM is preferred, with strong organizational and communication skills.

Qualifications

• High School diploma or GED required.
• 1 year of supervisory experience required.
• Real Estate License, or CPM plus 1 year of Property Management experience preferred.
• Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs preferred.
• Proficient with Microsoft Office 365 platform and ability to quickly learn the organization's other systems.
• Excellent organizational skills, attention to detail, prioritization and time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong interpersonal skills, including written and oral communications.
• Ability to serve with integrity, professionalism, and confidentiality.
• Background checks required.

Responsibilities

• Contribute to caring and positive working and living environments for all employees and residents.
• Manage the day-to-day operations of an assigned property.
• Perform supervisory functions including team selection, training and development, performance management, and interpersonal matters.
• Identify community resources to recruit staff vacancies in collaboration with HR.
• Enforce policies and ensure compliance with legal requirements and regulations.
• Manage resident waiting list to ensure Fair Housing compliance.
• Prioritize and assign work, coordinate maintenance support, and ensure schedules are followed.
• Collaborate with internal and external partners and vendors for improvements and repairs.
• Prepare for site inspections and audits by reviewing checklists and ensuring documentation is accessible.
• Ensure day-to-day financial management of the property and assist with budget development.
• Administer the budget to keep building conditions within variance.
• Direct rent collection and maintain occupancy targets.
• Market units according to plan and regulatory requirements.
• Process resident files and recertifications within guidelines.
• Review delinquent accounts and pursue collections in coordination with Portfolio Manager.
• Perform inspections and issue work orders; handle other duties as assigned.

Skills

Interpersonal skills

Analytical thinking

Time management

Organizational skills

Communication skills

Education

High School diploma or GED

Real Estate License

Certified Property Manager (CPM)

Tools

Microsoft 365

Job description

Job Details

Job Location: K David Cole Place - Kansas City, MO 64137

Salary Range: $25.50 - $33.73 Hourly

Travel Percentage: None

Our Mission

CCH builds and manages quality, affordable housing in caring communities.

Vision

To transform communities by fostering human dignity, mutual respect, personal independence, and supportive environments

Our Values

• Sustainability – Maintaining our own organizational health and viability and maintaining sustainable communities for our residents
• Integrity – Striving for reliability and honesty in all that we do and say
• Independence – Empowering people to age in place with dignity

CCH Beliefs

We are more than a home for residents. We are more than a job for employees.

Job Summary

A Community Manager (CM) ensures the efficient and safe management of an assigned Community. The CM is responsible for overseeing staff and property functions to ensure high-quality, safe housing for residents in a fiscally responsible manner. The CM is also responsible for building positive rapport and communication with residents, Board of Directors, Portfolio Manager, support staff, regulatory agencies, and other community constituents.

Key Responsibilities

• Contribute to caring and positive working and living environments for all employees and residents
• Manage the day-to-day operations of an assigned property
• Performs standard supervisory functions including team selection, initial and ongoing training and development, managing ongoing performance, and interpersonal matters
• Identify community resources to recruit staff vacancies in collaboration with the HR Department.
• Enforce CCH policies and procedures to ensure compliance with legal requirements and all administrative agency rules and regulations.
• Manage the resident waiting list to ensure compliance with Fair Housing and section 504 guidelines
• Prioritize and assign all work and projects amongst staff; Coordinate service work and monitor preventative maintenance work; Ensure that work schedules are followed.
• Collaborate appropriately with internal and external business partners and vendors to ensure effective implementation of any improvements, repairs, and alike
• Prepare for site and other inspections (including INSPIRE, MOR and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).
• Ensure the successful day-to-day financial management of the property and maintain all necessary financial records and files in good order. Work closely with the Portfolio Manager to develop the site’s annual budget.
• Administer the budget in a way that ensures a clean, safe and well-maintained building and environment for residents and staff, while operating within +/- 5% variance of the approved budget.
• Direct the collection of rent, daily rent deposits, and communication of deposit information to the corporate office. Maintain an average 98% occupancy level or better.
• Market units in accordance with an approved marketing plan which considers all federal, state and local and regulatory requirements.
• Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines.
• Review all delinquent accounts and resident receivables and determine the necessary course of action to collect outstanding balances in consultation with the Portfolio Manager.
• Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance chargebacks to residents.
• Other duties as assigned.

Reporting & Organizational Relationships

This position will report directly to the Portfolio Manager and supervises the day-to-day activities and staff of one or more functional areas and performs related work as required.

Compensation & Classification

CCH is committed to paying competitive wages. The salary range for this position is $25.50 - $33.73 outside of California. Based on CCH’s compensation philosophy, the majority of new hires are brought in at the minimum of the salary range. CCH has a competitive benefits package with health, dental, vision, and life insurance, 8% of an employer contribution for retirement, and more.

This is a full-time, non-exempt position.

This position is based on site at K. David Cole Place, located at 11301 Grandview Rd., Kansas City, MO 64137.

Physical Demands

Physical demands include continual sitting, typing, and repetitive computer use for up to 8 hours a day. The position also requires frequent communication with others, including hearing and speaking clearly with individuals and groups, in person and via phone and video calls. These demands are representative of those that must be met to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

CCH is an equal opportunity employer. We strongly encourage applications from women, people of color, bilingual and bicultural individuals, and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition, including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. We encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified applicants who are disabled may participate in the application process. If you are seeking accommodation, please advise in writing at the time you apply.

Qualifications

• High School diploma or GED required.
• 1 year of supervisory experience required.
• Real Estate License, or Certified Property Manager (CPM) plus 1 Year of Property Management Experience preferred
• Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs preferred
• Proficient with Microsoft Office 365 platform and ability to quickly learn the organization’s other systems
• Excellent organizational skills, attention to detail, prioritization and time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong interpersonal skills, including written and oral communications.
• Ability to serve with integrity, professionalism, and confidentiality.
• CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.
• While travel may be a part of the job, a driver's license is not required. Employees may use alternative transportation methods comparable in time and cost.