Relief Administrative Assistant, Gardner

Clinical & Support Options Inc.; Gardner (MA); On-site; USD 18,000 - 26,000; Full time

Job summary

Clinical & Support Options, Inc. in Gardner seeks a Relief Administrative Assistant to provide front-desk support, clerical duties, and billing assistance for a professional clinic team. The role emphasizes accuracy, organization and timely responses to visitors and calls.

Starting pay is $16 per hour with opportunities to contribute to program materials, newsletters, and office operations in a collaborative, mission-driven environment.

Qualifications

• High School diploma or equivalent.
• Experience with reception, typing, word processing and office skills.
• Excellent organizational and interpersonal skills.
• Detail orientated.

Responsibilities

• Provide overall administrative and program support including dissemination of program materials and maintaining stock of forms, marketing and program calendar materials.
• Answer incoming phone calls, direct caller or document to appropriate staff
• Ensure proper staff person or department is notified in a timely manner upon a visitor's arrival and monitor to ensure visitor receives a response.
• Respond to customer service issues, follow up customer service issues, and ensure customer issues are professionally resolved in a timely manner.
• Maintain clerical support for documentation, administrative paperwork and data collection according to contract guidelines; ensure neat, accurate, and timely records in accordance with agency policies and procedures along with all regulatory bodies.
• Update monthly newsletter and marketing materials including flyers and monthly calendar.
• Support Director in the management of purchase requests, check requests, and petty cash reconciliation.

Skills

Reception experience

Typing

Office skills

Organizational skills

Interpersonal skills

Detail orientation

Education

High School diploma or equivalent

Tools

Word processing

Office software

Data entry

Job description

Relief Administrative Assistant, Gardner

CSO is looking for a Relief Administrative Assistant for our clinic in Gardner.

Gain valuable experience as you work with our dynamic and professional clinical team! The Administrative Assistant is responsible for general reception, clerical and billing duties.

Starting Pay: $16/hour

As an Administrative Assistant:

You will:

• Provide overall administrative and program support including dissemination of program materials and maintaining stock of forms, marketing and program calendar materials.
• Answer incoming phone calls, direct caller or document to appropriate staff
• Ensure proper staff person or department is notified in a timely manner upon a visitor's arrival and monitor to ensure visitor receives a response.
• Respond to customer service issues, follow up customer service issues, and ensure customer issues are professionally resolved in a timely manner.
• Maintain clerical support for documentation, administrative paperwork and data collection according to contract guidelines; ensure neat, accurate, and timely records in accordance with agency policies and procedures along with all regulatory bodies.
• Update monthly newsletter and marketing materials including flyers and monthly calendar.
• Support Director in the management of purchase requests, check requests, and petty cash reconciliation.

Your Background:

• High School diploma or equivalent
• Experience with demonstrated reception, typing, word processing and office skills
• Excellent organizational and interpersonal skills
• Detail orientated

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more