Relief Administrative Assistant, Northampton

Clinical & Support Options, Inc.; Northampton (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible work environment

Training in Trauma Informed Care

Collaborative culture

Job summary

A behavioral health organization in Northampton seeks a Relief Administrative Assistant to provide comprehensive administrative support. Responsibilities include managing calls, maintaining documentation, and updating marketing materials. Applicants should have a high school diploma, strong reception, and organizational skills. The role supports a professional clinical team focusing on comprehensive care and community collaboration.

Qualifications

• Demonstrated reception and office skills with attention to detail.
• Ability to maintain accurate records and documentation.
• Excellent organizational and interpersonal skills.

Responsibilities

• Provide administrative and program support for the clinic.
• Answer phone calls and direct them appropriately.
• Ensure timely responses for visitor arrivals.
• Maintain records according to contract guidelines.
• Update monthly newsletters and marketing materials.
• Support the management of financial requests.

Skills

Reception

Typing

Word processing

Organizational skills

Interpersonal skills

Education

High School diploma or equivalent

Job description

Relief Administrative Assistant, Northampton

CSO is looking for a Relief Administrative Assistant for our clinic in Northampton. Gain valuable experience as you work with our dynamic and professional clinical team! The Administrative Assistant is responsible for general reception, clerical and billing duties.

You will:

• Provide overall administrative and program support including dissemination of program materials and maintaining stock of forms, marketing and program calendar materials.
• Answer incoming phone calls, direct caller or document to appropriate staff
• Ensure proper staff person or department is notified in a timely manner upon a visitor's arrival and monitor to ensure visitor receives a response.
• Respond to customer service issues, follow up customer service issues, and ensure customer issues are professionally resolved in a timely manner.
• Maintain clerical support for documentation, administrative paperwork and data collection according to contract guidelines; ensure neat, accurate, and timely records in accordance with agency policies and procedures along with all regulatory bodies.
• Update monthly newsletter and marketing materials including flyers and monthly calendar.
• Support Director in the management of purchase requests, check requests, and petty cash reconciliation.

Your Background

• High School diploma or equivalent
• Experience with demonstrated reception, typing, word processing and office skills
• Excellent organizational and interpersonal skills
• Detail orientated

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

Our Agency

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we\'re dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you\'ll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA