Reliability & Process Improvement Engineer

ASML Germany GmbH; Wilton (CT); On-site; USD 120,000 - 170,000; Full time

Job summary

ASML Germany GmbH in Wilton, CT is seeking a Process Improvement Engineer to join the Engineering & Competence team within Corporate Real Estate (CRE). The role serves as the operational bridge between Engineering & Competence, Hard Services and IFM suppliers, coordinating incident escalations and driving standardized processes.

You will translate engineering lessons into work instructions, develop escalation workflows, and collaborate across groups to improve asset reliability, supplier

Qualifications

• Bachelor's degree in a technical field such as Process, Mechanical, Industrial, or Facilities Engineering.
• 10+ years of relevant experience in facilities, utilities, manufacturing support, or critical infrastructure environments.
• Experience in process improvement, facilities engineering, maintenance engineering, or incident management.
• Experience working with outsourced service providers, IFM suppliers, or technical contractors preferred.

Responsibilities

• Serve as the primary point of contact for engineering-related incident escalations from operations, user groups, and suppliers.
• Ensure incidents are properly assessed, prioritized, and routed to SMEs and System Owners.
• Track and coordinate technical escalations through resolution with clear ownership and follow-up actions.
• Analyze recurring incidents to identify root causes and implement corrective actions.
• Drive continuous improvement initiatives to enhance reliability and operational maturity.
• Develop and standardize escalation workflows, handoff procedures, and process documentation.
• Translate technical requirements into practical work instructions and supplier guidance.
• Collaborate with Engineering & Competence, Hard Services, and IFM suppliers for aligned execution.
• Support supplier onboarding and performance improvement, ensuring adherence to technical standards.

Skills

Strong analytical skills

Stakeholder management

Communication skills

Process improvement

Incident management

Ability to translate complex concepts

Education

Bachelor's degree in Process/Mechanical/Industrial/Facilities Engineering

10+ years experience in facilities, utilities, semiconductor, or critical infrastructure

Job description

ASML Germany GmbH in Wilton, CT is seeking a Process Improvement Engineer to join the Engineering & Competence team within Corporate Real Estate (CRE). The role serves as the operational bridge between Engineering & Competence, Hard Services and IFM suppliers, coordinating incident escalations and driving standardized processes.

You will translate engineering lessons into work instructions, develop escalation workflows, and collaborate across groups to improve asset reliability, supplier