Process Improvement Engineer – Manufacturing Facilities

ASML Germany GmbH; Wilton (CT); On-site; USD 120,000 - 170,000; Full time

Job summary

ASML Germany GmbH in Wilton, CT is seeking a Process Improvement Engineer to join the Engineering & Competence team within Corporate Real Estate (CRE). The role serves as the operational bridge between Engineering & Competence, Hard Services and IFM suppliers, coordinating incident escalations and driving standardized processes.

You will translate engineering lessons into work instructions, develop escalation workflows, and collaborate across groups to improve asset reliability, supplier

Qualifications

• Bachelor's degree in a technical field such as Process, Mechanical, Industrial, or Facilities Engineering.
• 10+ years of relevant experience in facilities, utilities, manufacturing support, or critical infrastructure environments.
• Experience in process improvement, facilities engineering, maintenance engineering, or incident management.
• Experience working with outsourced service providers, IFM suppliers, or technical contractors preferred.

Responsibilities

• Serve as the primary point of contact for engineering-related incident escalations from operations, user groups, and suppliers.
• Ensure incidents are properly assessed, prioritized, and routed to SMEs and System Owners.
• Track and coordinate technical escalations through resolution with clear ownership and follow-up actions.
• Analyze recurring incidents to identify root causes and implement corrective actions.
• Drive continuous improvement initiatives to enhance reliability and operational maturity.
• Develop and standardize escalation workflows, handoff procedures, and process documentation.
• Translate technical requirements into practical work instructions and supplier guidance.
• Collaborate with Engineering & Competence, Hard Services, and IFM suppliers for aligned execution.
• Support supplier onboarding and performance improvement, ensuring adherence to technical standards.

Skills

Strong analytical skills

Stakeholder management

Communication skills

Process improvement

Incident management

Ability to translate complex concepts

Education

Bachelor's degree in Process/Mechanical/Industrial/Facilities Engineering

10+ years experience in facilities, utilities, semiconductor, or critical infrastructure

Job description

Introduction to the Job

ASML is seeking a Process Improvement Engineer to join the Engineering & Competence team within Corporate Real Estate (CRE). In this role, you will act as the operational bridge between Engineering & Competence, Hard Services, and Integrated Facility Management (IFM) suppliers.

You will coordinate technical incident escalations, drive process improvements, and help translate engineering expertise and lessons learned into standardized processes, work instructions, and sustainable operational practices. Your work will directly contribute to asset reliability, supplier performance, operational excellence, and business continuity across the Wilton site.

Role and Responsibilities

Your responsibilities include:

• Serve as the primary point of contact for engineering-related incident escalations from operations, user groups, and suppliers.
• Ensure incidents are properly assessed, prioritized, and routed to the appropriate Subject Matter Experts (SMEs) and System Owners.
• Track and coordinate technical escalations through resolution, ensuring clear ownership, follow-up actions, and closure.
• Analyze recurring incidents and operational issues to identify root causes and implement corrective and preventive actions.
• Drive continuous improvement initiatives that improve reliability, reduce repeat incidents, and strengthen operational processes.
• Develop and standardize escalation workflows, handoff procedures, process documentation, and lessons learned practices.
• Translate technical expertise and engineering requirements into practical work instructions, operational standards, and supplier guidance.
• Facilitate collaboration between Engineering & Competence, Hard Services, and IFM suppliers to ensure consistent execution and alignment.
• Support supplier onboarding, performance improvement, and adherence to technical standards and escalation processes.
• Maintain documentation including process maps, escalation matrices, troubleshooting guides, and improvement registers.
• Monitor operational performance trends and use data to identify opportunities for process improvements and increased operational maturity.
• Communicate effectively with stakeholders and provide visibility into incident status, risks, corrective actions, and improvement initiatives.

Education and Experience

• Bachelor's degree in Process Engineering, Mechanical Engineering, Industrial Engineering, Facilities Engineering, or a related technical field.
• 10+ years experience in facilities, utilities, manufacturing support, semiconductor, or critical infrastructure environments.
• Experience in process improvement, facilities engineering, maintenance engineering, technical operations, or incident management.
• Experience working in complex operational environments supporting critical assets, utilities, manufacturing systems, or building infrastructure.
• Experience conducting root cause analysis and implementing corrective and preventive actions.
• Experience developing operational procedures, work instructions, and process documentation.
• Experience working with outsourced service providers, IFM suppliers, or technical contractors preferred.
• Experience in semiconductor, high-tech manufacturing, cleanroom, critical facilities, or regulated environments is a plus.

Skills

• Strong analytical and problem-solving skills.
• Experience with continuous improvement and process optimization methodologies.
• Knowledge of incident management, escalation processes, and root cause analysis techniques.
• Understanding of facilities operations, maintenance processes, utilities, and asset management principles.
• Strong stakeholder management and influencing skills.
• Excellent communication skills with the ability to work effectively with technical and non-technical stakeholders.
• Ability to translate complex technical concepts into practical operational solutions.
• Strong organizational skills with attention to detail and follow-through.
• Ability to drive accountability, standardization, and sustainable improvements.
• Continuous improvement mindset with the ability to identify opportunities and implement lasting solutions.

Other Information

This role is not a dedicated Subject Matter Expert (SME) position and is not a traditional facilities operations role. Instead, it focuses on improving the effectiveness of Engineering & Competence by ensuring technical knowledge, operational feedback, and incident learnings are translated into structured processes and sustainable improvements.

The successful candidate will play a key role in strengthening collaboration between Engineering & Competence, Hard Services, and IFM suppliers while helping improve asset reliability, supplier performance, operational maturity, and business continuity across the CRE organization.

Additional Responsibilities:

There is potential for exposure to strong magnetic fields, high voltage and currents.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.