Relationship Specialist I

Fairygodboss; Norfolk (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Day-one health and wellness benefits

Support for mental health and well-being

Company-paid volunteer time

Job summary

Fairygodboss is hiring a Relationship Specialist to support client retention and engagement in Norfolk, VA. This role involves building trusted relationships with clients and negotiating agreements to enhance satisfaction.

The ideal candidate will have 3–5 years of experience in client engagement or marketing. This position offers a culture that values equity and diversity, training opportunities, and health benefits from day one.

Qualifications

• 3–5 years of directly related experience in client engagement, outreach, or negotiations.
• A college degree is preferred but not required; military experience is acceptable.

Responsibilities

• Building relationships as a trusted advisor and ambassador.
• Negotiating pricing and agreements with clients.
• Coordinating client outreach and loss-reduction programs.
• Maintaining competitive product reports and client communications.
• Monitoring team queues for timely issue resolution.

Skills

Client engagement

Negotiation

Conflict resolution

Marketing

Education

College degree or military experience

Job description

Relationship Specialist

ADP is hiring a Relationship Specialist.

What You’ll Do (Responsibilities)

As a Relationship Specialist, you will support client retention in our mid‑size accounts division. Your day‑to‑day work will include:

• Building client relationships as a trusted advisor, partner, and ADP ambassador via phone, virtual sessions, and in‑person visits.
• Negotiating pricing and multi‑year agreements, responding to annual price‑increase inquiries, and working with Business Unit contacts to secure concessions.
• Coordinating and reporting on client outreach and loss‑reduction programs, particularly First‑Year Client Experience initiatives.
• Maintaining market penetration and competitive product reports; managing client responses and survey follow‑ups to resolve concerns independently and with the appropriate departments.
• Monitoring team queues to ensure workload balance and timely issue resolution; participating in pilots, councils, and team meetings as needed.

Requirements

• 3–5 years of directly related experience in client engagement, outreach, marketing, negotiations, or conflict resolution.
• A college degree is preferred but not required; valuable skills gained through military experience are also acceptable.

Why You’ll Love Working Here

• A culture that values equity, inclusion, belonging, and safe spaces for diverse perspectives.
• Opportunities to join Business Resource Groups for global networking and support.
• A fast‑paced, agile environment with clear career advancement paths.
• Access to ongoing training, development, and mentorship programs.
• Day‑one health and wellness benefits, plus resources for work‑life balance.
• Support for mental health and well‑being, including peer support.
• A commitment to giving back, with company‑paid volunteer time.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and foster an honest and respectful workplace. Learn more about ADP's culture and our full set of values: https://jobs.adp.com/life-at-adp/