Benefits Relationship Consultant

Fairygodboss; New York (NY); On-site; USD 57,100 - 116,100; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Short-and Long-Term Disability

Charitable Contribution Match

Personal Days & Vacation

Paid Volunteer Time Off

Job summary

Fairygodboss is hiring a Relationship Life Cycle Consultant in New York. In this role, you will enhance client relationships through effective benefit education and strategy implementation. Your responsibilities include managing client interactions, conducting meetings, and analyzing benefit trends to optimize participation and retention.

The ideal candidate will have five years of experience in client service, strong presentation skills, and the ability to travel for client visits. A college degree is preferred but not required.

Qualifications

• Five years of client service or relationship management experience in a fast-paced service environment.
• Experience in benefits.
• Ability to travel to support client visits.

Responsibilities

• Design and execute benefit strategies and communication year-round for assigned clients.
• Conduct worksite benefit meetings and wellness meetings.
• Manage relationships with internal and external stakeholders.

Skills

Client relationship management

Strategic thinking

Presentation skills

Benefits knowledge

Education

Relevant experience or Military Experience

Job description

ADP is hiring a Relationship Life Cycle Consultant.

As a Relationship Life Cycle Consultant in the state of New York, you will work to strengthen the connection with our Key Account Clients through service and consultation around benefit education strategies. For your assigned book of business, you will understand clients' needs regarding benefits and strategically drive results to increase benefit participation, client experience, employee retention, and employee engagement. Your day-to-day will be spent building relationships with key internal and external stakeholders for each client and their employees to drive year-round benefit education. In this position, you will ensure service excellence and improve client relationships, including client satisfaction and experience. You must effectively maintain, build, and manage client relationships at all levels to ensure clients achieve their benefit strategies utilizing ADP's Human Capital Management tools and services. You will work closely with clients and their employees to optimize the utilization of their plan benefits and bring consultation to complex benefit strategies and initiatives. You will need strong partnerships with Sales, Brokers, Implementation, HR, and the Operations organization to resolve escalated and complex benefit issues. You will implement your benefit strategies through virtual, onsite, or recorded benefit presentations to each client. Travel will be required to support client visits and strengthen relationships.

To thrive in this role, you must build rapport, establish trust, develop strategies and shine with professionalism. Through onsite and virtual connections, you will help analyze benefit trends within each client and develop education strategies to assist employees in maximizing their plan and carrier resources. As a result, your client satisfaction scores make you proud.

Responsibilities

• You will design and execute benefit strategies and communication year-round to an assigned client base, reviewing strategies to drive plan participation and retention.
• You will conduct worksite benefit meetings for groups of new hires, quarterly wellness meetings to review carrier value-add information and resources, spending accounts education, year-end onboarding meetings, open enrollment meetings, and more.
• You will manage relationships with internal and external stakeholders, focusing on benefit strategies related to worksite employee enrollment in the plan.
• You will continually upgrade your knowledge and skills in benefits, including attending training sessions and becoming a benefit subject matter expert.
• You adhere to a daily schedule to manage your meetings, calls, partner connections, etc.

Requirements

• You have five years of client service or client relationship management experience in a fast-paced service environment.
• You have experience in benefits.
• You excel at presentations -- keeping large audiences engaged and attentive as you present.
• You're a strategic thinker and have demonstrated the ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives.
• You can travel to support client visits and strengthen relationships.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above OR Military Experience.

Preferred Qualifications

• Progressive management experience in consulting or large corporate environments.
• Experience with multiple larger complex clients or advisor relationships and dealing with a broad range of benefits or HR equivalent-related areas at senior levels of organizations.

Benefits of Working Here

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

Base salary offers for this position may vary based on location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off
• and more

The compensation for this role is $57,100.00 - $116,100.00 / Year

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.