Relationship Manager

CR & RA Investments, LLC; Naples (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Family Medical, Dental, and Vision

Paid Time Off and Paid Sick Time

401(k)

Referral Program

Job summary

Team Select Home Care is seeking a Relationship Manager (RM) to coordinate care and operations for a patient population within the Long-Term Home Health/PDN division. You will report to the Director of Operations and collaborate with the Director of Nursing and field staff.

The role requires a high school diploma (Bachelor’s preferred) and at least 1 year of healthcare management experience, with strong Microsoft Office skills.

Qualifications

• Minimum 1 year management experience in healthcare.
• Proficient in MS Office (Outlook, Excel, Word).
• Knowledge of patient care coordination.

Responsibilities

• Coordinating care and operations for a patient population.
• Manage scheduling, staffing, recruiting, and hiring.
• Oversee referral/intake processes including onsite visits.
• Ensure insurance eligibility and proper authorizations.
• Maintain payroll verification with clinical staff.
• Support DOO in achieving financial metric goals.
• Maintain confidentiality of PHI and company information.

Skills

Management

Healthcare knowledge

Scheduling

Communication

Education

Bachelor’s degree in Business

High School Diploma

Tools

Outlook

Excel

Word

Job description

Relationship Manager (RM)

The Relationship Manager (RM) is responsible for coordinating care and operations for a patient population in an office within a region of the Long-Term Home Health/PDN Division (TS2). In this role, you will report to the Director of Operations (DOO).

Duties/Responsibilities

• Ensures the needs of the agency and the patients are met through appropriate scheduling, staffing, recruiting, and hiring
• Meets recruiting goals as assigned by DOO
• Responsible for referral/intake process to include onsite visits
• Ensures insurance eligibility and proper authorizations
• Responsible for creating, maintaining, and taking on-call responsibilities
• Attends in services as requested
• Works closely with the local Director of Nursing, Case Manager, and field staff to coordinate operations and clinical care
• Ensures accurate processing of payroll through verification with clinical staff
• Assists DOO in achieving financial metric goals
• Demonstrates knowledge and adherence to the policies and procedures and holds staff accountable for carrying out the duties outlined in the manuals, state and federal regulations, and company best practices and processes
• Maintains rapport with clients and employees and effectively promotes harmonious interpersonal relationships
• Meets all deadlines on special projects as assigned
• Maintains confidentiality of all employees, patient/client PHI and company issues
• Performs all other job duties as assigned

Education/Experience/Licenses/Certifications

• High School Diploma required, Bachelor’s degree in Business (preferred)
• Minimum of 1 year management experience in healthcare field, Home Health (preferred)
• Working knowledge of Microsoft Office including Outlook, Excel, and Word

Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ability to observe details at close range (within a few feet of the observer).

FLSA Status: Exempt

EEO Status: Administrative Support Worker

Benefits + Perks of Joining the Team

• Family Medical, Dental, and Vision Insurance Paid Time Off and Paid Sick Time 401(k) Referral Program

Pay Range: $45,000 - $60,000 / salary with bonus

Company Culture and Values

Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer. Team Select Home Care is dedicated to transforming lives by providing compassionate, high-quality in-home care. Founded in 2008, our mission is to change lives for the better. We advocate for families in need, treat our patients like the heroes they are, and empower our team members to make a meaningful difference every day. We specialize in long-term adult and pediatric private duty nursing, personal care services, and family caregiving programs, all with a personalized, patient-centered approach. Our commitment to excellence is reflected in everything we do, from the way we care for our patients, to how we support our team. We believe that our employees are the heart of our mission, and we’re dedicated to your growth and well-being. At Team Select, you’ll find opportunities for continuous training, career advancement, and professional development.