Relationship Manager

Marathon Health Solutions, LLC; Boston (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401(k) Plan

Referral Program

Job summary

Team Select Home Care is seeking a Relationship Manager to oversee an assigned client caseload and census within the branch. The role governs staffing, scheduling, and relationship management to ensure patients are appropriately served and coverage is maintained.

Reports To: Director of Operations. This exempt position activates staffing coverage, maintains census stability, and drives continuity of care, while coordinating with care teams to ensure branch success and patient satisfaction.

Qualifications

• Demonstrated ability to manage caseloads, staffing coverage, and recruiting priorities simultaneously.
• Strong understanding of recruiting strategies and healthcare staffing processes.
• Effective leadership and relationship-building skills.
• Ability to exercise sound judgment and problem-solving in a fast-paced environment.
• Strong organizational and communication skills.
• Working knowledge of Microsoft Office including Outlook, Excel, and Word.

Responsibilities

• Caseload & Census Governance: Maintain accountability for assigned caseload and census; provide staffing coverage and address gaps; participate in on-call rotation.
• Relationship & Communication Management: Maintain frequent, professional communication with families; build relationships with field staff; coordinate with nursing and care teams.
• Operational & Financial Support: Support branch financial metrics; ensure payroll verification; oversee referrals and insurance eligibility; ensure compliance and data confidentiality.

Skills

Caseload management

Staffing & recruiting

Leadership

Communication

Healthcare staffing

Microsoft Office

Education

High School Diploma

Bachelor's degree in Business preferred

Tools

Microsoft Office

Job description

The Relationship Manager (RM) is responsible for the operational oversight of an assigned client caseload and census within the branch. This role governs staffing, recruiting, scheduling, and relationship management to ensure patients are appropriately served and coverage is maintained. The Relationship Manager drives continuity of care, supports census stability, and ensures assigned cases are staffed efficiently and sustainably.

Reports To: Director of Operations FLSA Status: Exempt

Core Responsibilities

• Caseload & Census Governance: Maintain overall accountability for assigned caseload and census performance. Provide staffing coverage for a typical caseload range which will vary by branch location. Staff open shifts for assigned cases and proactively address coverage gaps. Participate in on-call rotation for after-hours phone calls and staffing needs.
• Caseload & Census Governance: Maintain overall accountability for assigned caseload and census performance. Provide staffing coverage for a typical caseload range which will vary by branch location. Staff open shifts for assigned cases and proactively address coverage gaps. Participate in on-call rotation for after-hours phone calls and staffing needs.

Relationship & Communication Management

• Maintain frequent and professional communication with families regarding staffing updates and care coordination. Build and sustain strong relationships with field staff to support retention and engagement. Collaborate with the Director of Nursing, Case Managers, and Caregivers to coordinate operational and care needs. Promote positive working relationships that support patient satisfaction and branch stability.

Operational & Financial Support

• Support achievement of branch financial metrics through effective staffing and census management. Ensure accurate payroll verification in coordination with branch staff. Oversee referral and intake coordination as assigned. Ensure insurance eligibility and authorization requirements are addressed appropriately. Adhere to company policies, state and federal regulations, and compliance standards. Maintain confidentiality of employee, patient, and company information. Maintain cross-functional collaboration with all branch departments ensuring processes and standards remain compliant.

Required Skills & Qualifications

• Demonstrated ability to manage caseloads, staffing coverage, and recruiting priorities simultaneously.
• Strong understanding of recruiting strategies and healthcare staffing processes.
• Effective leadership and relationship-building skills.
• Ability to exercise sound judgment and problem-solving in a fast-paced environment.
• Strong organizational and communication skills.
• Working knowledge of Microsoft Office including Outlook, Excel, and Word.
• High School Diploma required; Bachelor’s degree in Business preferred.
• Minimum one year of management experience in healthcare; home health experience preferred.

Physical Requirements

“You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations.” Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times.

EEO Status:

Administrative Support Workers Benefits + Perks of Joining the Team Select Family Medical, Dental, and Vision Insurance Paid Time Off and Paid Sick Time 401(k) Referral Program Pay Range: $55,000 - $70,000 / salary with bonus Team Select Home Care reserves the right to change the above job description and qualifications without notice.

Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law.

Team Select Home Care is an employment-at-will employer.

Team Select Home Care is dedicated to transforming lives by providing compassionate, high-quality in-home care. Founded in 2008, our mission is to change lives for the better. We advocate for families in need, treat our patients like the heroes they are, and empower our team members to make a meaningful difference every day. We specialize in long-term adult and pediatric private duty nursing, personal care services, and family caregiving programs, all with a personalized, patient-centered approach. Our commitment to excellence is reflected in everything we do, from the way we care for our patients, to how we support our team. We believe that our employees are the heart of our mission, and we’re dedicated to your growth and well-being. At Team Select, you’ll find opportunities for continuous training, career advancement, and professional development.