Relationship Manager

MGT Insurance; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Job summary

MGT Insurance is seeking a Relationship Manager to foster partnerships with independent agents and broker partners across its distribution network. You will be the primary contact for onboarding, activation, and ongoing support, driving premium growth and platform adoption.

You will onboard and train new brokers, track performance metrics, and collaborate with cross-functional teams to enhance the partner experience. A Bachelor's degree and 2–4+ years in related roles are preferred.

Qualifications

• Strong interpersonal and communication skills with agency principals and broker partners.
• Comfort reading performance data and tracking partner metrics.
• Ability to design scalable SLAs and workflows for onboarding and support.
• Self-motivated, able to manage multiple partner touchpoints autonomously.

Responsibilities

• Build and strengthen relationships with independent agents and broker partners, serving as the primary contact for onboarding, servicing, and ongoing support.
• Drive partner activation and engagement to increase monthly quote activity and written premium across the platform.
• Onboard and train new broker partners with tools, product knowledge, and workflows to quote, sell, and service policies.
• Track partner performance, market trends, and insights to identify growth opportunities and refine strategy.
• Collaborate with Sales, Insurance, Product and Engineering to advocate for partner needs and prioritize platform improvements.
• Develop and refine service SLAs and scalable workflows to reduce response times and issues.

Skills

Relationship building

Communication

Data analysis

SLA design

Autonomy

Education

Bachelor's degree in Business, Marketing, Finance, Risk Management, or equivalent

Job description

About MGT Insurance

MGT is an AI‑driven neo‑insurer focused on evolving commercial P&C insurance for brokers and small business owners. By combining industry veterans with state‑of‑the‑art technology, MGT is ushering in the next evolution of commercial insurance and working to move the industry forward through modern technology, better processes, and a collaborative team. We seek visionary leaders who thrive in dynamic, entrepreneurial settings and excel in autonomous roles.

Position Overview

Working alongside the Territory Manager/Marketing Manager, the Relationship Manager will foster growing partnerships with independent agents and broker partners across MGT Insurance's distribution network. The role acts as the primary point of contact for partner onboarding, activation, and retention, driving profitable premium growth, expanding platform adoption, and ensuring partners are fully equipped to quote, bind, and service business through proactive relationship management and service excellence.

Core Responsibilities

• Build, maintain, and strengthen relationships with independent agents and broker partners, serving as the primary point of contact for onboarding, servicing, and ongoing support.
• Drive partner activation and engagement initiatives to grow monthly bind volume, quote activity, and written premium across the distribution platform.
• Onboard and train new broker partners, equipping them with the tools, product knowledge, and workflows needed to quote, sell, and service policies effectively.
• Track partner performance, market trends, and competitive insights to identify growth opportunities and refine distribution strategy.
• Collaborate closely with Sales, Insurance, Product, and Engineering teams to advocate for partner needs and prioritize platform enhancements that improve the partner experience.
• Develop and refine service SLAs and scalable workflows for partner acquisition, onboarding, and support that reduce response/resolution times and repetitive service issues.

Key Skills & Competencies

• Exceptional interpersonal and communication skills to act as a trusted advisor to agency principals and broker partners.
• Working knowledge of commercial lines products (e.g., BOP) and independent agent distribution models.
• Proficiency in reading performance data, tracking partner metrics, and analyzing market and production trends.
• Ability to build and refine SLAs and workflows that scale partner support and onboarding without adding headcount.
• Self‑motivation and the ability to manage a high volume of partner touchpoints across phone, email, and chat, working autonomously with minimal direct supervision.

Typical Requirements & Qualifications

• Education: Bachelor's degree in Business, Marketing, Finance, Risk Management, or equivalent professional industry experience.
• Experience: 2 to 4+ years of combined experience in relationship management, partner/broker success, account management, or a related distribution role, ideally within insurance or insurtech.
• Track record of growing a book of business, partner engagement, or production volume through proactive account management.
• Active state Property & Casualty (P&C) insurance license is a plus; industry professional designations are a plus.

Compensation

This is a commission‑based role with an expected On‑Target Earnings (OTE) of $90K–$130K. OTE represents the expected total annual compensation (base salary plus commission) for employees meeting performance expectations. Actual compensation may vary based on location, experience, qualifications, and individual performance.

Our Commitment to Diversity, Equity & Inclusion

At MGT, inclusion drives excellence and belonging sustains it. We believe diverse perspectives make us stronger, more innovative, and more connected to the people we serve. We value every voice, champion equity, and create space where all people can grow and succeed together.

Equal Employment Opportunity Statement

MGT is proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable law.

All employment decisions are based on qualifications, merit, and business needs. We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process. If you need assistance or accommodations, please contact us at [e-mail].

This job description is intended to outline the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, or qualifications required. MGT Insurance reserves the right to modify, interpret, or apply this job description in any way the company deems appropriate.