Relationship Manager

Capital One; Dallas (TX); On-site; USD 74,200 - 84,700; Full time

Benefits offered by this job

Performance-based bonuses

Comprehensive health benefits

Job summary

Capital One is hiring a Relationship Manager Associate to cultivate partnerships with dealerships and provide high-level customer service for Auto Finance. The role requires building relationships with 60-80 dealerships, making strategic contact on underwriting issues, and achieving operational goals.

Applicants should possess a High School Diploma and at least 1 year of relevant experience. Preference will be given to candidates with a Bachelor's Degree and experience in Auto Finance. The position includes a competitive salary and benefits package.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of experience in Financial Services or Business-to-Business Sales.
• 2+ years experience in Auto Finance preferred.
• 2+ years experience in Customer Relations preferred.
• 5+ years experience in Customer Service preferred.

Responsibilities

• Facilitate partnerships with 60-80 dealerships.
• Be first line of contact on underwriting and funding issues.
• Make outbound phone calls to dealers.
• Analyze territory production goals.
• Communicate deals and goals with dealerships.

Skills

Relationship building

Strategic thinking

Customer service

Education

High School Diploma or equivalent

Bachelor's Degree in Business

Job description

Relationship Manager Associate

Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? This role will facilitate strong partnerships with dealers and sales managers while providing high‑level customer service to our internal Auto Finance business.

Responsibilities

• Facilitate partnerships with 60‑80 dealerships, building positive relationships and supporting outside sales managers.
• Be the first line of contact for Capital One Auto Finance (COAF) on underwriting and funding issues.
• Make outbound phone calls to dealers to capture business for COAF.
• Handle inbound calls from dealers, analyze potential territories, and develop game plans to achieve target goals.
• Monitor and adjust plans each month to reach desired goals.
• Communicate strategically and create deals and goals with dealerships over the phone.
• Analyze territory production goals and partner with peers to achieve operational alignment.

Schedule Expectations

Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations, with a Tuesday, Wednesday or Thursday off. In‑office 5 days a week during the first 90‑day training period. Potential to work up to 2 Sundays a month with a Tuesday, Wednesday or Thursday off.

Basic Qualifications

• High School Diploma, GED, or equivalent.
• At least 1 year of experience in Financial Services or Business‑to‑Business Sales.

Preferred Qualifications

• Bachelor’s Degree in Business.
• 2+ years experience in Auto Finance.
• 2+ years experience in Customer Relations.
• 5+ years experience in Customer Service.

Salary & Benefits

Salary range: $74,200 – $84,700 (Plano, TX). Eligible for performance‑based incentive compensation, including cash bonuses and/or long‑term incentives. Capital One offers a comprehensive, competitive health, financial and other benefits package.

Equal Opportunity Employer

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.