Flex Relationship Manager

Capital One; Phoenix (AZ); On-site; USD 66,700 - 76,100; Full time

Job summary

Capital One seeks a Flex Relationship Manager Associate in Phoenix, AZ to cultivate strong dealer partnerships, guide strategic deals, and support Capital One Auto Finance operations. You will be the frontline contact for underwriting and funding, coordinating with field managers to meet monthly goals.

The role emphasizes relationship-building, communication, and customer service with 60-80 dealerships, offering incentives and benefits as part of a broad Capital One rewards package.

Qualifications

• High School Diploma, GED, or equivalent certification.
• Bachelor’s Degree in Business preferred.

Responsibilities

• Cultivate stellar relationships with dealerships.
• Optimize communication to create strategic deals with dealerships by phone.
• Review underwriting structure for COAF.
• Guide deals in house for funding.
• Collaborate with peers to achieve alignment and mutual objectives.

Skills

Relationship building

Customer service

Communication

Education

High School Diploma or equivalent

Bachelor's Degree in Business (preferred)

Job description

Flex Relationship Manager Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Flex Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers. A Flex Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. A Flex Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals.

General Responsibilities

• Help cultivate stellar relationships with our dealerships.
• Optimize communication skills by creating strategic deals and goals with dealerships over the phone.
• Review the structure in underwriting for COAF.
• Guide the deals in house for funding.
• Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience

Preferred Qualifications

• Bachelor’s Degree in Business
• 2+ years experience in Auto Finance
• 2+ years experience in Customer Relations
• 5+ years experience in Customer Service

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Phoenix, AZ: $66,700 - $76,100 for Flex Relationship Mgr - Capital One Auto Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.