Relationship Manager

Capital One National Association; Jericho (NY); On-site; USD 89,200 - 101,700; Full time

Job summary

Capital One National Association in Jericho, NY is seeking a Relationship Manager Associate dedicated to cultivating relationships with dealers and providing top-notch customer service. This role involves building partnerships with 60-80 dealerships, analyzing business territories, and being the first line of contact for Auto Finance issues.

The ideal candidate will possess at least a High School Diploma, with preferred experience in Auto Finance and Customer Relations. Compensation ranges from $89,200 to $101,700 annually, making it a competitive opportunity in the financial services industry.

Qualifications

• At least 1 year of experience in Financial Services or Business to Business Sales.
• Preferred 2+ years in Auto Finance and Customer Relations.
• 5+ years experience in Customer Service is desirable.

Responsibilities

• Cultivate relationships with dealerships and sales managers.
• Make outbound calls to dealers to capture business.
• Analyze territory production goals.
• Guide underwriting and funding deals.

Skills

Relationship management

Strategic analysis

Communication skills

Customer service

Education

High School Diploma or equivalent

Bachelor’s Degree in Business

Job description

Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers.

A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. The Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. The Role will monitor and make adjustments to the plan as the month progresses to achieve the desired goals.

Responsibilities

• Cultivate positive relationships with our dealerships.
• Optimize communication skills by creating strategic deals and goals with dealerships over the phone.
• Review the structure in underwriting for COAF.
• Guide the deals in house for funding.
• Analyze territory production goals.
• Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Schedule Expectations

• Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday, Wednesday or Thursday off.
• In office 5 days a week for the first 90 day training period.

Basic Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.

Preferred Qualifications

• Bachelor’s Degree in Business.
• 2+ years experience in Auto Finance.
• 2+ years experience in Customer Relations.
• 5+ years experience in Customer Service.

Compensation

Jericho, NY: $89,200 - $101,700 for Relationship Manager - Capital One Auto

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.