Assistant Relationship Manager

Capital One; McLean (VA); On-site; USD 69,100 - 78,900; Full time

Benefits offered by this job

Comprehensive health benefits

Financial benefits

Support for total well-being

Job summary

Capital One is looking for an Assistant Relationship Manager in McLean, VA. The ideal candidate will provide high touch concierge services and manage dealer customer service escalations. Responsibilities include engaging with dealers, resolving issues, and cultivating strong customer relationships.

Qualifications require a high school diploma with a preference for candidates holding an Associate’s degree and 2+ years in sales or customer service experience. The position offers an annual salary between $69,100 and $78,900, alongside a comprehensive benefits package.

Qualifications

• High school diploma, GED or equivalent certification required.
• 2+ years of sales or customer service experience preferred.
• Energetic communicator with strong multitasking abilities.

Responsibilities

• Serve as the main point of contact for dealer customer service escalations.
• Provide high touch concierge service.
• Manage and resolve outstanding dealer sales items.

Skills

Multitasking

Effective communication

Attention to detail

Education

High school diploma or equivalent certification

Associate’s degree

Job description

Assistant Relationship Manager

As a member of the Dealer Sales Pod, the ARM is responsible to leverage the Sales System & Protocol to ensure the overall interaction between the Dealer and Capital One is an iconic experience.

Responsibilities

• Serve as the main point of contact for dealer customer service escalations.
• Provide high touch concierge service.
• Develop a deep understanding of our products and programs, mine dealer pings, and proactively support other Sales Pod members to improve conversations with dealers.
• Cultivate positive relationships with dealer customers to become the dealer’s point of contact for all service and execution needs.
• Act as a support and administrative coordinator between CapitalOne and dealership customers.
• Manage and resolve outstanding dealer sales items such as dealer agreements, dealer product cancellations, title issues, dealer receivables, and other dealer‑facing items.
• Engage in high-level dealer communication via inbound and outbound phone calls, email, and dealer messaging.
• Leverage a broad variety of systems and internal teams to resolve dealer issues.
• Educate Dealer Customers on CapitalOne Auto Finance’s programs, tools, platforms, policies and procedures.
• Collaborate cross-departmentally to solve problems and be the primary dealer contact for all internal Dealer POD funding, sales, and administrative escalations.
• Support sales partners with business development by communicating opportunities, scheduling sales appointments, solving dealer-related problems, and collaborating to grow business.

Ideal Candidate

Energetic, fun, and effective communicator. Strong multitasking, efficient typing, and attention to detail are essential. Experience or interest in quality assurance and process management is a plus.

Schedule Expectations

Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday, Wednesday or Thursday off. In‑office 5 days a week for the first 90‑day training period. Potential to work up to 2 Sundays a month with Tuesday, Wednesday or Thursday off.

Qualifications

• Basic: High school diploma, GED or equivalent certification.
• Preferred: Associate’s degree; 2+ years of sales or customer service experience.
• No sponsorship for employment authorization is available for this position.

Compensation

McLean, VA: $69,100 – $78,900 annually. Salary varies by location and will be specified in the offer letter.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability and veteran), committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.