Flex Relationship Manager

Capital One National Association; Phoenix (AZ); On-site; USD 67,000 - 76,000; Full time

Job summary

Capital One in Phoenix, AZ is seeking a Flex Relationship Manager Associate to cultivate strong relationships with 60-80 dealerships and support the Auto Finance team with high-level customer service. You will influence underwriting and funding processes and coordinate with external dealers and internal sales managers to achieve monthly goals.

The role emphasizes proactive relationship management, strategic communication over the phone, and collaboration with peers to align operations and

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.
• Bachelor’s Degree in Business.
• 2+ years experience in Auto Finance.
• 2+ years experience in Customer Relations.
• 5+ years experience in Customer Service.

Responsibilities

• Help cultivate stellar relationships with our dealerships.
• Optimize communication skills by creating strategic deals and goals with dealerships over the phone.
• Review the structure in underwriting for COAF.
• Guide the deals in house for funding.
• Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Skills

Customer service

Customer relations

Sales

Education

High School Diploma or GED

Bachelor’s Degree in Business

Job description

Flex Relationship Manager

Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Flex Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers. A Flex Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. A Flex Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals.

General Responsibilities:

• Help cultivate stellar relationships with our dealerships.
• Optimize communication skills by creating strategic deals and goals with dealerships over the phone.
• Review the structure in underwriting for COAF
• Guide the deals in house for funding.
• Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience

Preferred Qualifications:

• Bachelor’s Degree in Business
• 2+ years experience in Auto Finance
• 2+ years experience in Customer Relations
• 5+ years experience in Customer Service

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Phoenix, AZ: $66,700 - $76,100 for Flex Relationship Mgr - Capital One Auto

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).