Relationship Management Manager

Yamaha Motor Corporation, USA; Kennesaw (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) plan

Profit sharing

Fertility benefits

Medical benefits

Dental benefits

Vision benefits

Life Insurance

AD&D Insurance

Wellness program

Disability coverage

Student debt repayment

Product borrowing

Job summary

Yamaha Motor Corporation, USA is seeking a Relationship Management Manager to lead a Wholesale Relationship Management team and drive portfolio performance. You will oversee risk and service levels, manage AR activity, and partner with Legal and Risk on debt recovery efforts.

The role requires a Bachelor’s in business/finance, 2+ years in commercial wholesale finance, and strong communication and MS Office skills. Select benefits are offered.

Qualifications

• Bachelor's degree in business, finance or accounting preferred.
• 2+ years' experience in commercial finance, wholesale finance preferred.
• Proficiency in Microsoft Office Suite.
• SAP experience a plus.
• Experience managing troubled accounts a plus.
• Ability to read and interpret financial statements.
• Strong problem-solving and multitasking skills.
• Proven track record of excellent customer service.
• Excellent interpersonal and written communication skills.

Responsibilities

• Lead a team of Wholesale Relationship Managers and develop staff.
• Oversee portfolio control, risk management and customer service.
• Oversee daily AR adjustments and reconciliations ensuring JSOX compliance.
• Resolve troubled accounts via liquidation, rehabilitation or charge-off.
• Partner with Legal and Risk to assign accounts for repossession or debt recovery.
• Develop departmental procedures and drive process improvements.
• Create account strategy to grow YMUS and YMFUS business.
• Support wholesale finance team training and development.
• Represent YMFUS at dealer events and sales meetings.
• Manage portfolio with oversight from Senior Portfolio Manager.
• Perform other duties as assigned.

Skills

Team leadership

Portfolio management

Financial analysis

Risk management

Communication skills

Microsoft Office

SAP

Debt collection

Education

Bachelor's degree in business/finance

Tools

SAP

Microsoft Excel

Job description

The Relationship Management Manager will lead a team of Wholesale Relationship Managers and will have responsibility for assigned portfolio performance and YMFUS service levels. All efforts will be led by the Dealer Profit Maximization (DPM) principle and will include: maximizing order flow, response to escalated service requests, ensure dealers have adequate credit lines, oversee collection of amounts due, monitor collateral exceptions, proactively identify risk and collaborate with YMFUS leadership on growth and service opportunities.

What You'll Be Doing

• Lead a team of Wholesale Relationship Managers - Hire, manage, motivate, evaluate and develop staff on portfolio control and risk management operations of the wholesale finance portfolio.
• Responsible for oversight of individually assigned portfolio as well as assigned portfolios of direct reports. Oversight includes all customer service and collection activity.
• Responsible for oversight of daily AR adjustments, recoding of status items, overlines, unit transfers and other transactions within team and individually assigned portfolios, ensuring that submissions are JSOX compliant
• Responsible for bringing troubled accounts to resolution through either liquidation, rehabilitation or charge-off within assigned portfolios
• Partner with the Legal Department and Risk Group to assign accounts out for repossession and/or debt recovery
• Assist in the development of departmental procedures and recommend changes or improvements to drive business results
• Develop and implement key account strategy with goal of growing business across the YMUS and YMFUS organizations.
• Assist with the development and on-going training of Wholesale Finance team members
• Represent the YMFUS wholesale group at dealer events and sales meetings exemplifying the YMFUS values at all times
• The position will have great autonomy to manage the assigned portfolio, with some oversight from the Senior Portfolio Manager. This role will have direct management of key accounts within the assigned portfolio as well as an estimated 3-4 direct reports (and their respective portfolios).
• Perform other duties as assigned

What You Need To Be Successful

• Bachelor's Degree in business, finance or accounting preferred
• Minimum 2 years' experience in commercial finance, preferably within the wholesale finance industry
• Proficiency in Microsoft Office Suite
• SAP experience a plus
• Prior experience managing troubled and/or problem accounts a plus
• Ability to understand and interpret financial statements a plus
• Strong problem-solving skills and the ability to manage multiple tasks simultaneously
• Proven track record of providing excellent customer service
• Exceptional interpersonal and communication skills, both oral & written

What's In It For You

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5 hour work-week
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.