Relationship Management Manager

Yamaha Motor Corporation; Kennesaw (GA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

37.5 hour work-week

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage (for 0–

Long-Term Disability

Student Debt Repayment Benefits

Ability to borrow Yamaha product

Job summary

Yamaha Motor Corporation, USA is seeking a Relationship Management Manager to lead Wholesale Relationship Managers, drive portfolio performance and service levels across YMUS/YMFUS. You will oversee collections, risk management, and dealer relationships while building stronger teams and procedures.

The role requires a finance/business background, strong communication, and a track record of customer service excellence.

Qualifications

• Bachelor's degree in business, finance or accounting preferred.
• Minimum 2 years' experience in commercial finance.
• Proficiency in Microsoft Office Suite.
• SAP experience a plus.
• Experience managing troubled and/or problem accounts is a plus.
• Ability to understand and interpret financial statements.
• Strong problem-solving skills and ability to multitask.
• Proven track record of providing excellent customer service.
• Exceptional interpersonal and communication skills, both oral and written.

Responsibilities

• Lead a team of Wholesale Relationship Managers – hire, manage, motivate, evaluate and develop staff on portfolio control and risk management operations.
• Oversee the assigned portfolio and portfolios of direct reports, including customer service and collections.
• Oversee daily AR adjustments and related transactions ensuring JSOX compliance.
• Resolve troubled accounts through liquidation, rehabilitation or charge-off.
• Partner with Legal and Risk groups to assign accounts for repossession and recovery.
• Develop departmental procedures and implement changes to drive business results.
• Develop and implement key account strategy to grow YMUS and YMFUS business.
• Assist with training and development of Wholesale Finance team members.
• Represent the YMFUS wholesale group at dealer events and meetings.

Skills

Problem-solving

Customer service

Interpersonal skills

Oral & written communication

Financial statement interpretation

Multitasking

Education

Bachelor's degree in business, finance or accounting

Tools

Microsoft Office Suite

SAP

Job description

The Relationship Management Manager will lead a team of Wholesale Relationship Managers and will have responsibility for assigned portfolio performance and YMFUS service levels. All efforts will be led by the Dealer Profit Maximization (DPM) principle and will include: maximizing order flow, response to escalated service requests, ensure dealers have adequate credit lines, oversee collection of amounts due, monitor collateral exceptions, proactively identify risk and collaborate with YMFUS leadership on growth and service opportunities.

What you'll be doing:

• Lead a team of Wholesale Relationship Managers - Hire, manage, motivate, evaluate and develop staff on portfolio control and risk management operations of the wholesale finance portfolio.
• Responsible for oversight of individually assigned portfolio as well as assigned portfolios of direct reports. Oversight includes all customer service and collection activity.
• Responsible for oversight of daily AR adjustments, recoding of status items, overlines, unit transfers and other transactions within team and individually assigned portfolios, ensuring that submissions are JSOX compliant
• Responsible for bringing troubled accounts to resolution through either liquidation, rehabilitation or charge-off within assigned portfolios
• Partner with the Legal Department and Risk Group to assign accounts out for repossession and/or debt recovery
• Assist in the development of departmental procedures and recommend changes or improvements to drive business results
• Develop and implement key account strategy with goal of growing business across the YMUS and YMFUS organizations.
• Assist with the development and on-going training of Wholesale Finance team members
• Represent the YMFUS wholesale group at dealer events and sales meetings exemplifying the YMFUS values at all times
• The position will have great autonomy to manage the assigned portfolio, with some oversight from the Senior Portfolio Manager. This role will have direct management of key accounts within the assigned portfolio as well as an estimated 3-4 direct reports (and their respective portfolios).
• Perform other duties as assigned

What you need to be successful:

• Bachelor's Degree in business, finance or accounting preferred
• Minimum 2 years' experience in commercial finance, preferably within the wholesale finance industry
• Proficiency in Microsoft Office Suite
• SAP experience a plus
• Prior experience managing troubled and/or problem accounts a plus
• Ability to understand and interpret financial statements a plus
• Strong problem-solving skills and the ability to manage multiple tasks simultaneously
• Proven track record of providing excellent customer service
• Exceptional interpersonal and communication skills, both oral & written

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5 hour work-week
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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