Stewardship Manager

THE BRITISH RED CROSS SOCIETY; United States; Híbrido; USD 51.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote and hybrid working

36 days annual leave

Pension scheme up to 6%

Recognition platform

Discounts via Reward Gateway

Wellbeing resources

Learning & development

Will writing service

Death in service

Cycle2Work

Descripción de la vacante

THE BRITISH RED CROSS SOCIETY is seeking a Stewardship Manager to lead a supporter-led stewardship programme across UK channels. You will design, manage and implement donor journeys and ensure alignment with fundraising needs.

You will coordinate briefs for the development team and drive data-driven improvements while ensuring GDPR compliance and strong stakeholder collaboration. You will manage a small team of executives, report on income and KPIs, and lead the Emergency Appeal efforts.

Formación

• Proven track-record of hitting financial targets and fundraising KPIs in a community fundraising environment.
• Excellent organisational and prioritisation skills with the ability to manage multiple projects and audiences to tight deadlines.
• Ability to build positive relationships with colleagues and external partners for productive collaboration on projects.
• Experience delivering multi-channel stewardship campaigns with personalised approaches based on customer segments.
• Experience managing a team in a fast-paced and demanding environment, helping them overcome challenges and achieve targets.
• Experience inspiring, motivating and managing volunteers, fundraisers and groups to deliver income targets.

Responsabilidades

• Design, manage, review and implement our multi-channel stewardship journey across email, calling, social media and direct mail.
• Manage and enhance our platforms.
• Bridge strategy and execution by coordinating briefs for the development team and aligning design, content and assets.
• Drive continuous improvement through testing and optimisation of journeys with KPI reviews and industry benchmarks.
• Shape strategic journeys to secure immediate revenue and long-term growth; lead cross-functional project teams to hit deadlines.
• Line manage 3 executives.
• Take ownership of income reporting, pipeline management and core stewardship KPIs; track donor satisfaction and value metrics.
• Lead Emergency Appeal activities and ensure readiness to respond at short notice.

Conocimientos

Multi-channel stewardship campaigns

Stakeholder management

Data analysis

GDPR compliance

Team leadership

Fundraising knowledge

Descripción del empleo

Location: Flexible across the UK

Salary Range: £38,750 - £40,590 (plus London Weighting, £3,344, if applicable) per annum

Contract Type: Permanent

35 hours per week

Could you play a vital role in delivering an innovative, immersive supporter-led stewardship programme that brings the transformational impact of our work to life for donors?

In this critical role you’ll lead the stewardship function, with accountability for designing, managing, and implementing supporter and volunteer journeys. You’ll ensure products from the Supporter-Led team are understood and integrated into these journeys.
Can you support fundraisers to provide a thoughtful, engaging and unique experience for all supporters, volunteers and partners in their British Red Cross journey? You’ll achieve this through creating meaningful and inspirational moments, bespoke recognition and communications.

If you’re a motivated and bold leader who can help us grow our income and ensure that our non-mass supporters feel connected, inspired and valued, then please read on!

What will a Stewardship Manager’s job involve?

Some of your main focuses will include:

• You’ll be responsible for the design, management, review and implementation our multi-channel stewardship journey across email, calling, on social media and direct mail.
• You’ll manage and enhance our platforms.
• You’ll be the ultimate bridge between strategy and execution - coordinating briefs for our development team. Ensuring our design, content, and creative assets are perfectly aligned to deliver unforgettable supporter journeys.
• You’ll drive continuous improvement. You’ll spearhead the testing and optimisation of stewardship journeys, ensuring clear communication and alignment with fundraising need, regularly reviewing average values against past performance and industry benchmarks.
• You’ll shape and evaluate strategic stewardship journeys to secure immediate revenue and long-term financial growth. Leading cross-functional project teams to hit deadlines, meet KPIs, and uncovering data-driven insights for donor retention. Delivering compelling British Red Cross case studies while ensuring full GDPR and Fundraising Regulator compliance.
• Line management of 3 executives.
• Taking ownership of income reporting, pipeline management, and core stewardship KPIs you’ll track donor satisfaction and value metrics.
• You’ll be Emergency Appeal Lead for the team. Helping to foster collaboration and integration across the directorate and managing team plans and guidance, to ensure readiness to respond at short notice. Providing analysis and reports on activity and income generated.
  

• Proven track-record of hitting financial targets and fundraising KPIs in a community fundraising environment.
• Excellent organisational and prioritisation skills. Ability to plan and manage a variety of projects, audiences (including groups and organisations) and activities to tight deadlines.
• Ability to build positive relationships with colleagues and external partners, which enable productive collaboration on projects.
• Experience delivering multi-channel stewardship campaigns with personalisation based on customer segments.
• Experience of managing a team in a fast pace and demanding environment, helping them to overcome challenges and develop resilience while achieving targets.
• Experience inspiring, motivating and managing volunteers, fundraisers and groups to deliver income targets and objectives.

Interested? Closing date for applications is 23.59 on Sunday 11 th October 2026. Interviews are expected to take place during the week commencing Monday 26

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to champion inclusion as a Disability Confident employer across our UK-based roles and as a Carers Confident employer. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders