Data Steward

Royal British Legion; United States; Remote; GBP 38,000 - 48,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Enhanced parental leave

Generous pension scheme (6%-14%)

Flexible working options

Employee Assistance Programme

Learning and development courses

Volunteer opportunities

Travel loans / Cycle to Work

Job summary

The Royal British Legion is seeking an 18-month fixed-term Data Steward to manage and safeguard supporter data. You will perform data routines, imports/exports, quality checks and reconciliations, ensuring accuracy and secure data flows across systems.

You will work with CRM platforms and tools, communicating findings clearly to non-data colleagues while supporting system changes, testing and upgrades. A hands-on, detail-oriented data professional is required.

Qualifications

• Solid database experience in a multi-user environment.
• Experience with CRM systems and data processing tools.
• Ability to investigate issues, document findings and drive resolutions.

Responsibilities

• Perform daily data routines, imports/exports, and quality checks.
• Conduct reconciliations and root cause analyses to ensure data integrity.
• Collaborate with IT, fundraising, finance and external suppliers to improve data workflows.

Skills

CRM systems

SQL Server

Data quality

Root cause analysis

Excel

Communication

Tools

Salesforce

Microsoft Dynamics

Raiser's Edge

Talend

Job description

We're looking for an 18 month fixed term contract Data Steward. You'll be at the heart of how The Royal British Legion manages and uses its supporter data. This is a hands on role for someone who enjoys working with data properly keeping it accurate, secure and reliable, spotting issues before they become bigger problems, and making sure information moves cleanly between the systems that depend on it. You'll work across our supporter databases and connected platforms, carrying out daily data routines, imports and exports, quality checks and reconciliations, while investigating anything that doesn't look right and seeing it through to resolution.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You'll become a key point of contact for colleagues across Fundraising, Finance Operations, Membership and Corporate Partnerships, as well as our external suppliers and technology teams. That means you'll need to be comfortable getting into the detail of a data issue, but equally confident explaining what you've found to someone who doesn't work in data. From resolving duplicates and missing information to managing supporter preferences, investigating exceptions and carrying out root cause analysis, you'll have a genuine level of ownership over the quality of the data we hold and the processes around it. You'll also be involved in system changes, testing, new functionality and upgrades, making sure data is protected and remains fit for purpose as our systems develop.

We're looking for someone with solid database experience, ideally gained in a complex, multi-user environment, who takes real pride in getting things right. You'll bring experience of CRM systems, SQL Server, reporting and acceptance testing, alongside strong Excel skills and an organised, process driven approach. Experience of systems such as Salesforce, Microsoft Dynamics, Raisers Edge or Talend would be useful, but just as important is your ability to investigate, question, communicate clearly and keep working at an issue until it's properly resolved. If you like being the person people come to when something in the data isn't quite right, and you enjoy having both the technical detail and the wider picture in view, this is a role where you'll have plenty to get your teeth into.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. For monthly team meetings).

Employee benefits include -

• 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Enhanced paid maternity, paternity and adoption leave
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s).

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.