Relationship‑Driven Personal Banker I

Fifth Third Bank; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Fifth Third Bank in Dallas is seeking a Personal Banker I to deliver exceptional customer experiences, process teller transactions, and build lasting relationships with current and prospective customers. You will apply a consultative sales approach to address financial needs and leverage bank products and services across the customer lifecycle.

The role requires a High School Diploma or equivalent (or college experience) and a comfort level with acquiring and deepening customer relationships.

Qualifications

• High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology
• Process teller transactions and adhere to balancing guidelines
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

Skills

Customer service

Consultative sales

Communication

Decision making

Business acumen

Education

HS Diploma/GED

College degree or equivalent

Job description

Fifth Third Bank in Dallas is seeking a Personal Banker I to deliver exceptional customer experiences, process teller transactions, and build lasting relationships with current and prospective customers. You will apply a consultative sales approach to address financial needs and leverage bank products and services across the customer lifecycle.

The role requires a High School Diploma or equivalent (or college experience) and a comfort level with acquiring and deepening customer relationships.