Relationship-Driven Personal Banker

Washington Trust Bank; East Wenatchee (WA); On-site; USD 40,000 - 58,000; Full time

Job summary

Washington Trust Bank is seeking a Personal Banker I-II to build strong client relationships and serve as a point-of-sale expert for deposit and lending products. You will engage in individual and team sales strategies, receive comprehensive training, and develop top-tier service and regulatory knowledge to support internal and external clients.

The role emphasizes relationship building, product knowledge, and proactive selling both in person at the East Wenatchee branch and via phone calls to

Qualifications

• Excellent written and verbal communication and interpersonal skills with clients, co-workers and management, building appropriate rapport at all levels.
• Ability to listen and ask appropriate questions to best serve the client.
• Flexible and adaptable to change.
• Strong ability to prioritize and handle multiple tasks with accurate attention to detail.
• Strong problem solving and decision-making skills, using logic to solve problems with effective solutions.
• High degree of PC based technical skills, including proficiency with Microsoft Suite of products and other necessary applications.
• Required to maintain the security and confidentiality of Bank and client information.
• May be required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System & Registry (NMLS).

Responsibilities

• Establishes and maintains effective relationships with clients, gaining their trust and respect by providing accurate and timely service and information.
• Provides high quality service, retention, development and expansion of client relationships.
• Works with other bank personnel to proactively meet client needs in an efficient manner across all departments.
• Provides product opportunities to clients using proactive selling techniques; efficiently and accurately opens all branch-related products.
• Maintains current knowledge of all Retail Banking products, to identify and resolve clients' needs.
• Introduce and cross-sell new and existing bank products by identifying client needs through thoughtful, needs-based conversations.
• Engage with clients both over the phone and in person as they walk into the branch, identifying opportunities to present products and services that meet their needs.
• Responsible for marketing consumer and small business banking products including preparing for client calls, making sales calls, and call follow-up.
• Identifies opportunities and continually prospects for new clients. Generates leads through existing relationships; asks clients for referrals.
• Participates in call plans tailored to increase the market penetration and client usage of bank services and identifies needs in prospects to establish them as clients. Uncovers clients' needs by asking the right questions; utilizes need-based selling. Reports on results will be recorded and reported on a regular basis.
• Perform transactions, new account and lending responsibilities to best serve the needs of the client.
• Maintains accountability for individual contributions to the achievement of branch and team goals, encouraging self and others to achieve results.
• Meets with manager to discuss sales strategy calls and report results related to current branch focus.
• Participate in community affairs and activities where warranted for effective business development and community exposure.
• Sets and monitors proactive client contact standards for each individual client relationship they establish
• Proactively identifies and mitigates potential risks and fraudulent activities by following established policies, monitoring transactions for irregularities, and escalating concerns as appropriate.

Skills

Customer service

Communication

Cross-selling

Regulatory compliance

Attention to detail

Microsoft Office

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Loan origination system

Job description

Washington Trust Bank is seeking a Personal Banker I-II to build strong client relationships and serve as a point-of-sale expert for deposit and lending products. You will engage in individual and team sales strategies, receive comprehensive training, and develop top-tier service and regulatory knowledge to support internal and external clients.

The role emphasizes relationship building, product knowledge, and proactive selling both in person at the East Wenatchee branch and via phone calls to