Client Relationship Banker & Lending Expert

Washington Trust Bank; Spokane Valley (WA); On-site; USD 28,000 - 37,000; Full time

Job summary

Washington Trust Bank in Spokane Valley, WA, is seeking a Personal Banker I-II to build strong client relationships and provide exceptional service across deposit and lending products.

The role focuses on proactive selling, product knowledge, and meeting branch goals while delivering compliance and risk awareness. Flexible schedule expectations and opportunities for community involvement accompany comprehensive training and a team-oriented culture.

Qualifications

• Excellent written and verbal communication and interpersonal skills with clients, co-workers and management, building appropriate rapport at all levels.
• Ability to listen and ask appropriate questions to best serve the client.
• Flexible and adaptable to change.
• Strong ability to prioritize and handle multiple tasks with accurate attention to detail.
• Strong problem solving and decision-making skills, using logic to solve problems with effective solutions.
• High degree of PC based technical skills, including proficiency with Microsoft Suite of products and other necessary applications.
• May be required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System & Registry (NMLS).

Responsibilities

• Establishes and maintains effective relationships with clients, gaining their trust and respect by providing accurate and timely service and information.
• Provides product opportunities to clients using proactive selling techniques; efficiently and accurately opens all branch-related products.
• Maintains current knowledge of all Retail Banking products, to identify and resolve clients’ needs.
• Introduce and cross-sell new and existing bank products by identifying client needs through thoughtful, needs-based conversations.
• Leverages strategic questioning to match products with client goals.
• Performs transactions, new account and lending responsibilities to best serve the needs of the client.

Skills

Client relationships

Sales experience

Communication skills

Active listening

PC skills

Mortgage licensing (NMLS)

Job description

Washington Trust Bank in Spokane Valley, WA, is seeking a Personal Banker I-II to build strong client relationships and provide exceptional service across deposit and lending products.

The role focuses on proactive selling, product knowledge, and meeting branch goals while delivering compliance and risk awareness. Flexible schedule expectations and opportunities for community involvement accompany comprehensive training and a team-oriented culture.