Relationship-Driven Personal Banker

Fifth Third Bank; Dallas (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Fifth Third Bank in Dallas, TX is seeking a Customer Banker Associate to build strong relationships with customers, process teller transactions, and provide consultative financial guidance. You will work with internal partners to meet needs and ensure accurate, compliant service.

The role emphasizes customer experience, product knowledge, and risk awareness, with potential participation in an incentive plan based on performance. Safe Act registration is required.

Qualifications

• High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
• Ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate.
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice.
• Maintain working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Provide customer support needed reinforcing the value of current and new technology.
• Process teller transactions and adhere to balancing guidelines.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp.
• Other duties as assigned

Skills

Customer service

Verbal & written communication

Decision making

Business acumen

Education

High School Diploma/GED

Job description

Fifth Third Bank in Dallas, TX is seeking a Customer Banker Associate to build strong relationships with customers, process teller transactions, and provide consultative financial guidance. You will work with internal partners to meet needs and ensure accurate, compliant service.

The role emphasizes customer experience, product knowledge, and risk awareness, with potential participation in an incentive plan based on performance. Safe Act registration is required.