Relationship-Driven Consumer Loan Specialist

University of Illinois Community Credit Union; Champaign (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

University of Illinois Community Credit Union in Champaign seeks a Consumer Loan Officer to engage members, process loan applications, and promote loan and deposit products through digital channels. You will build relationships, support product growth across lending, underwriting, and member-experience teams, and ensure an exceptional member experience aligned with our Do More Good culture.

The role emphasizes outbound outreach, outstanding service, and collaboration with internal teams to meet

Qualifications

• Three to five years of related experience in lending.
• High school education or GED.
• Interpersonal skills for confidential, diplomatic communication.

Responsibilities

• Provide exceptional service to members and promote Do More Good culture.
• Identify member needs and recommend credit union solutions.
• Process consumer loan applications and make outbound calls.
• Assist members with account needs and resolve questions.
• Suggest process improvements to enhance efficiency.
• Own member problems and ensure proper follow-up or escalation.

Skills

Lending

Customer service

Relationship building

Outbound calling

Problem solving

Education

High school diploma or GED

Job description

University of Illinois Community Credit Union in Champaign seeks a Consumer Loan Officer to engage members, process loan applications, and promote loan and deposit products through digital channels. You will build relationships, support product growth across lending, underwriting, and member-experience teams, and ensure an exceptional member experience aligned with our Do More Good culture.

The role emphasizes outbound outreach, outstanding service, and collaboration with internal teams to meet