Consumer Loan Officer

Liberty Federal Credit Union; Evansville (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Incentives

Paid Holidays

Paid Time Off

Health Insurance

401(k) matching

Life Insurance

Disability Insurance

Tuition Reimbursement

Job summary

Liberty Federal Credit Union is seeking a Consumer Loan Officer to identify lending needs and offer personalized loan solutions that are professional and member-focused.

You will process applications, review credit, and close loans while maintaining compliance and delivering an exceptional member experience. Some evenings or Saturdays may be required.

Join a team that values integrity, relationship-building, and a proactive, goal-driven approach in a fast-paced financial environment.

Qualifications

• Provide consumer loan applicants with a lending experience that is friendly, professional, and tailored to their financial goals.
• Build strong relationships with new and existing loan applicants, positioning yourself as their personal lender.
• Maintain a positive, solution‑focused attitude in all interactions.
• Actively participate in outbound call campaigns to follow up on leads, offer assistance, or promote new opportunities.
• High School Diploma/GED required.
• Previous experience at a financial institution or 3 years sales experience preferred.

Responsibilities

• Provide consumer loans with friendly, professional service tailored to members' financial goals.
• Process applications from start to finish, including reviewing credit reports and closing loans.
• Meet or exceed lending and sales goals.
• Present loan protection products and refer opportunities to other departments as appropriate.
• Follow credit union policies, lending procedures, and regulatory requirements; maintain compliance and confidentiality.

Skills

Communication

Relationship Building

Attention to Detail

Initiative

Time Management

Integrity

Goal-driven

Education

High School Diploma/GED

Job description

Liberty FCU, a full-service credit union, is currently seeking a Consumer Loan Officer. The Consumer Loan Officer plays a critical role in serving our members by identifying their lending needs and offering personalized loan solutions that are professional, positive, and member focused. The position involves meeting performance goals, deepening member relationships, and delivering a consistent and exceptional lending experience from start to finish.

Member Service & Relationship Management

• Provide consumer loan applicants with a lending experience that is friendly, professional, and tailored to their financial goals.
• Build strong relationships with new and existing loan applicants, positioning yourself as their personal lender.
• Maintain a positive, solution‑focused attitude in all interactions.
• Actively participate in outbound call campaigns to follow up on leads, offer assistance, or promote new opportunities.

Loan Production & Sales Performance

• Accurately process consumer loan applications from start to finish, including taking applications, reviewing credit reports, and closing approved loans.
• Consistently meet or exceed individual lending and sales goals (i.e. loan volume).
• Present optional loan protection products and consistently meet protection product sales goals.
• Identify additional loan opportunities and make referrals to other departments when appropriate.
• Be willing to work a modified work schedule if necessary, including some evenings and Saturdays.

Compliance & Policy Adherence

• Follow all credit union policies, lending procedures, and regulatory requirements.
• Ensure proper documentation is collected and loan files are compliant and complete.
• Handle confidential member information with care and integrity.

Teamwork & Professionalism

• Collaborate with team members to meet department goals and ensure excellent overall member experience.
• Maintain clear and respectful communication with both internal team members and external loan applicants.
• Participate in training, coaching, and development opportunities to improve skills and performance.
• Maintain punctual attendance and flexibility to work evenings or Saturdays as required by department needs.

Core Competencies

• Strong communication and active listening skills
• Relationship‑building and consultative sales ability
• Attention to detail and accuracy
• Initiative and problem‑solving skills
• Time management and the ability to prioritize
• Integrity, professionalism, and accountability
• Comfort working in a fast‑paced, goal‑driven environment

Location Setting & Requirements

• Lending Contact Center (Centralized Sales)
• High School Diploma/GED
• Previous experience at a financial institution or 3 years sales experience preferred

Benefits and Compensation

• Incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.