Relationship-Driven Banker: Tech-Savvy Client Service

JPMorganChase; Frederick (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Chase is seeking an Associate Banker to represent the brand with hospitality, delivering excellent client experiences using modern banking solutions. You will build trusted relationships, educate clients on products, and collaborate with the branch team to help clients achieve financial goals.

The role emphasizes welcoming service, strong communication, and knowledge of digital banking tools, in a branch setting with opportunities to grow within Chase’s Consumer & Community Banking division.

Qualifications

• Put clients first and exceed expectations with attentive, friendly service.
• Build trusted relationships and show genuine care in interactions.
• Engage clients through clear, polite communication and understanding needs.
• Resolve client issues promptly with attention to detail for consistent service.
• Elevate the client experience by collaborating with the team to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and guiding them, managing lobby flow with a tablet, and scheduling meetings.
• Exceed expectations by servicing accounts, opening new accounts, and adhering to policies and regulatory requirements.
• Educate clients on day-to-day banking and digital self-service tools (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, showing empathy, and sharing product knowledge.
• Perform branch operations, including cash devices, while following bank policies and procedures.

Skills

Client-first service

Trusted relationships

Engage clients

Issue resolution

Elevate client experience

Learn products quickly

Client service experience

High school diploma or GED

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to represent the brand with hospitality, delivering excellent client experiences using modern banking solutions. You will build trusted relationships, educate clients on products, and collaborate with the branch team to help clients achieve financial goals.

The role emphasizes welcoming service, strong communication, and knowledge of digital banking tools, in a branch setting with opportunities to grow within Chase’s Consumer & Community Banking division.