Relationship Banking Specialist II

Trustmark National Bank; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Trustmark National Bank in Germantown is looking for a Relationship Banker II who identifies customer needs and matches them with bank products to boost satisfaction, loyalty, and financial well‑being. You will use proactive service and referrals to deepen relationships while handling cash and non‑cash transactions accurately.

In this role you’ll drive deposit, loan, and related product sales, balance a daily cash drawer, and support branch goals while upholding Trustmark’s service standards and

Qualifications

• High school diploma or GED required.
• 2 years of face-to-face customer service or retail sales experience.
• Able to learn lending guidelines and process loans within 2 years.
• Able to register with the NMLS.
• Strong customer service and communication skills.
• Able to meet sales goals in a retail environment.
• Basic computer skills and ability to learn internal systems.
• Detail-oriented with accuracy.

Responsibilities

• Identify customer needs and refer to appropriate bank products.
• Service, sell, and cross-sell deposit, loan, and other products.
• Deliver exceptional customer experience per Trustmark standards.
• Process transactions accurately and safeguard assets.
• Balance cash drawer daily and ensure proper documentation.
• Achieve quarterly sales and referral goals.
• Make outbound calls to customers and prospects.
• Provide oversight on transactions and branch operations.

Skills

Customer service

Retail sales

Interpersonal communication

Time management

Detail-oriented

Mathematical skills

Education

High school diploma or GED

Job description

Trustmark National Bank in Germantown is looking for a Relationship Banker II who identifies customer needs and matches them with bank products to boost satisfaction, loyalty, and financial well‑being. You will use proactive service and referrals to deepen relationships while handling cash and non‑cash transactions accurately.

In this role you’ll drive deposit, loan, and related product sales, balance a daily cash drawer, and support branch goals while upholding Trustmark’s service standards and