Relationship Banker I: Drive Customer Growth & Service

Trustmark Bank; Germantown (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Trustmark Bank in Germantown, TN is seeking a Relationship Banker to identify customer needs and connect them with bank products and services. You will engage in proactive sales and service, deepen customer relationships, and handle a variety of cash and non-cash transactions.

The role emphasizes delivering outstanding customer experiences, accurate cash handling, and meeting sales goals through daily interactions with customers and prospects.

Qualifications

• High school diploma or GED required; Bachelor's degree may substitute for experience.
• Ability to perform basic math and handle routine transactions.
• Excellent customer service and the ability to learn Trustmark products.
• Must pass tests related to customer service and math skills.
• Ability to meet sales goals in a retail environment.
• Basic computer skills and ability to learn internal technology systems.
• Strong verbal and written communication, time management, and professional appearance.
• Experience balancing and maintaining a cash drawer preferred.

Responsibilities

• Identify customer needs and make referrals through proactive sales/service efforts.
• Service, sell, and cross-sell deposits, loans, insurance, and cash management products.
• Deliver exceptional customer experience following Trustmark service standards.
• Safeguard assets and process transactions accurately (deposits, withdrawals, wires, loans, etc.).
• Balance cash drawer daily and ensure documents are properly executed.
• Meet sales and referral goals quarterly while providing excellent service.
• Make outreach calls to customers and prospects.
• Comply with bank policies, procedures, and performance standards.
• Perform additional duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Time management

Detail-oriented

Professional appearance

Cash handling

Interpersonal skills

Math basics

Education

High school diploma or GED

Bachelor’s degree (in lieu of experience)

Job description

Trustmark Bank in Germantown, TN is seeking a Relationship Banker to identify customer needs and connect them with bank products and services. You will engage in proactive sales and service, deepen customer relationships, and handle a variety of cash and non-cash transactions.

The role emphasizes delivering outstanding customer experiences, accurate cash handling, and meeting sales goals through daily interactions with customers and prospects.